Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
We are looking for an experienced and skilled Level 2 Field Service Engineer to join our team, providing advanced technical support, installation, and maintenance for AV systems in an executive briefing room. This role is critical for ensuring the flawless operation of cutting-edge AV equipment used by executives and senior leadership. The ideal candidate will have strong troubleshooting skills, a deep understanding of AV technology, and the ability to interact with high-level clients in a professional manner.
This position will be located within a highly visible, customer-facing location that provides support to Executive level internal and external customers. Most work will be completed on-site within the facility located in Redmond, WA.
What you'll do as the Level II
Field Services Engineer:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Installation & Integration:
- Lead the installation and integration of AV systems in executive briefing rooms, including video conferencing, displays, projectors, microphones, cameras, and room control systems.
- Ensure proper setup of both hardware and software components, ensuring systems function optimally and integrate seamlessly with other technologies.
- Configure and setup for all EBC and mission critical systems.
- Support for Client / Server configuration, deployment and management.
Advanced Troubleshooting & Repairs:
- Diagnose and resolve complex technical issues related to AV equipment, systems, and software.
- Perform system diagnostics and in-depth troubleshooting for hardware and network issues, escalating to Level 3 support when necessary.
- Replace or repair faulty components with minimal disruption to scheduled events or meetings.
- Perform physical device or equipment repairs, device imaging and/or supporting repairs or adjustments to a third party's equipment
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Preventive Maintenance & System Health Checks:
- Perform routine preventative maintenance tasks to ensure systems are operating at peak efficiency.
- Conduct regular health checks of AV systems, including equipment calibration, firmware updates, and performance optimization.
- Monitor systems for potential issues and proactively resolve them before they affect room functionality.
Technical Support & User Interaction:
- Provide high-level technical support for executive-level meetings, ensuring smooth AV system operation during presentations, conferences, and briefings.
- Assist executives and their teams with on-site AV needs, providing training or guidance on system functionality and operation as needed.
- Serve as the point of escalation for complex technical issues that cannot be resolved at the Level 1 tier.
Documentation & Reporting:
- Maintain accurate documentation of all service activities, including installations, troubleshooting logs, equipment changes, and repairs.
- Produce detailed reports on system health, maintenance activities, and performance metrics.
- Provide feedback and recommendations to improve the functionality of AV systems and equipment.
Collaboration & Leadership:
- Work closely with senior engineers and other technical teams to resolve complex issues and implement system upgrades or expansions.
- Mentor and guide Level 1 engineers and assist in their professional development, sharing knowledge and troubleshooting techniques.
- Act as a key team member in the planning and execution of AV system upgrades or special projects.
What you will bring to the team:
- Education & Experience:
- Associate's or Bachelor's degree in a technical field (e.g., AV technology, electronics, or IT) or equivalent work experience in a similar role.
- 3+ years of hands-on experience with AV system installations, troubleshooting, and maintenance, particularly in corporate or executive environments.
- Experience working with high-end AV equipment, such as video conferencing systems, Crestron, Extron, AMX, and similar control systems.
- Skills & Knowledge:
- Expertise in AV hardware, including displays, projectors, audio systems, microphones, cameras, and control systems.
- In-depth understanding of AV signal routing, networking protocols, and the integration of various AV components.
- Proficiency in troubleshooting and maintaining complex AV systems, including both hardware and software-related issues.
- Familiarity with IP-based AV technologies, including video conferencing solutions and remote-control systems.
- Experience with Azure Deployment Environments, Azure Hybrid Cloud and Azure Virtual Machines.
- Experience with Q-SYS - a platform that integrates audio, video and the control of devices and its services
- Experience with control system programming (e.g., Crestron, Extron, AMX) is highly preferred.
- Ability to support Telephony, Power, HVAC and other building support when necessary
- Strong knowledge of system diagnostics, testing tools, and methodologies.
- Soft Skills:
- Strong problem-solving skills and the ability to think critically and analytically under pressure.
- Excellent communication skills, with the ability to interact effectively with executives, clients, and team members.
- Highly organized, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Professional demeanor and ability to handle sensitive or high-stakes situations with discretion and tact.
- Certifications:
- AVIXA Certified Technology Specialist (CTS) or CTS-I (Installer).
- Crestron, Extron, or AMX certified.
- Network certifications (e.g., CompTIA Network+, Cisco) are a plus.
Working Conditions:
- This position will primarily involve working on-site at executive briefing rooms, with occasional travel to other locations.
- Flexibility is required to accommodate high-priority meetings or events, which may include evenings or weekends.
- The role requires the ability to lift and move AV equipment (up to 50 lbs) as necessary for installations or repairs.
- Must be able to work in a professional, client-facing environment and manage sensitive situations with discretion.
Qualified candidates can expect a salary range of $80,000-95,000.
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Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Zones participates in E-Verify. E-Verify is a system that compares information from an employee's Form I-9 to federal records to confirm their eligibility to work in the United States.
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Zones
life insurance, paid time off, sick time, 401(k)
Mar 26, 2025