Sr. Strategic Solutions Program Manager

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

The Sr. Strategic Solutions Manager is responsible for the development, delivery, and management of Strategic Solutions and supporting programs within defined CDW business segments. This person will own all aspects of a solution offering, from inception to end of life. They will be integrally involved in interaction with sales, partners, stakeholders, and other members of cross-functional teams. Solution projects are typically of high complexity or risk and have high visibility in the CDW organization. The Sr Manager will often work on projects consisting of emerging and/or highly customized technology and will need to create new services and CDW offerings as part of the Strategic Solution build process. This position often works with mixed teams with multiple practice/solution areas and complex systems integration which could include multiple Service areas and third-party vendors. The CDW Sr Manager acts as project advocate ensuring success for all stakeholders by driving for results, making the tough call, and building strong relationships with project stakeholders. The Sr. Strategic Solutions Manager is responsible for the build, launch, and ongoing management of Strategic Solutions and supporting programs within defined CDW business segments, using approved scope and financials provided.

• Leads efforts to continuously define, contribute and to improve our overall solution management knowledge base.

• Develops standards, best practices, and training for team members.

• Establishes and owns program communication plan for all stakeholders and work streams.

• Leads, coordinates & assimilates cross-team communication and information and distills the information for the appropriate stakeholders. Integrates new information on the fly, synthesizes the information and charts a new course as appropriate.

• Has clear and concise communication. Leads and facilitates both live and virtual meetings. Keeps meetings on track, on topic and summarizes assigns and publishes follow up items in a timely manner.

• Adapts communication style and medium to the audience needs, up to and including executive level.

• Defines strategy and content for formal presentations. Creates talking points and strategic messaging.

• Uses political savvy and all channels of communication to finesse key messaging.

• Prepares and provides various reports and reviews to senior leadership and stakeholders as requested.

• Leads the build of new solutions, creating and managing timelines, resources, and workflow.

• Aligns all dependencies from program work streams.

• Proactively conducts resource planning and optimizing schedules, monitoring, and adjusting assignments as necessary.

• Acts as an escalation point to address resource constraints to minimize impact to the program.

• Negotiates conflicts of resources and priorities across departments.

• Proactively manages delays to schedule to overcome potential obstacles and keep the project on track.

• Will manage a core team of non-direct reports across multiple disciplines. Responsible for keeping the team on task and on time and ensuring that projects are completed effectively and efficiently.

• Oversees implementation of go-to-market strategy, optimizes sales enablement and marketing approach, tracks progress, provides regular updates, and ensures all milestones and timelines are met.

• Responsible for solution performance, proactively adjusts strategy to drive revenue and profitability, secures funding and resources to drive success.

• Maintains continuous alignment of program scope with strategic business objectives.

• Makes recommendations to modify the program to enhance effectiveness toward the business results or strategic intent.

• Identifies opportunities to capture new business and revenue streams. Designs ongoing incentives, enablement and incentive activities, and marketing efforts to boost awareness and utilization of the solutions.

• Creates recommended goals and forecasts, monitors results to plan, identifies areas of opportunity and white space, develops and implements activities to achieve and exceed goal.

• Acts as subject matter expert for the solution, collaborating with internal and external stakeholders on initiatives and activities while promoting the value of the solution.

• Routinely gathers feedback from customers and internal stakeholders, reviews industry information, monitors the competitive environment, and proactively makes solution adjustments based on analysis.

• Drives digital and segment-specific approach, aligning with sales, digital, and ITS stakeholders to create an omnichannel approach.

• Articulates and summarizes program and highlights the business impact and value.

• Produces project summary reports for executives. Interfaces regularly with executives on the status and issues of the projects.

• Is seen as a "Trusted Advisor" by executives and intimately knowledgeable about their business.

• Bachelor's Degree and 5 years Sales/Marketing/Project Management experience, OR

• 9 years' experience in Sales/Marketing/Project Management, OR

• 4 years CDW PPM experience and 5 years' experience in Sales/Marketing/Project Management

• Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, up to and including executive level.

• Demonstrated strong financial and analytical skills.

• Ability to develop trusted relationships (internal and external) at all levels in an organization with a proven track record of high satisfaction ratings from internal stakeholders.

• Proven collaboration and teaming skills.

• Strong understanding of the dynamics of cross-functional teams, with the ability to creatively problem solve.

• Understanding/Appreciation of maintaining confidentiality.

• Well-organized with the ability to prioritize project work.

• Must work proactively and manage multiple tasks in a fast-paced environment.

• Demonstrated ability to work independently with little direction.

• Proven track record in developing and/or marketing product lines with the ability to manage products through their lifecycle, customer engagement scenarios, and product positioning issues.

• MBA Preferred.

• Project Management Professional (PMP) Certification.

• Five or more years' experience in leading significant and complex technology projects across a variety of solution areas.

• Deep knowledge of corporate departments, responsibilities, and processes.

• Experience managing and leading risk management activities on projects.

Pay range: $106,000 - $154,200 depending on experience and skill set

Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.