Customer Service Representative

Probo Medical
United States, California, Vista
Mar 27, 2025
Apply Job Type Full-time Description Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!Probo Medical is looking for a Customer Service Representative to be based out of our Vista, CA facility. The Customer Service Representative (CSR) supports the Cardiology sales team by providing exceptional customer service to customers and dealer partners. This position is responsible for handling product inquiries, processing orders, and resolving customer issues while ensuring compliance with industry regulations. The CSR plays a crucial role in delivering a seamless customer experience and supporting internal sales operations with a focus on growing revenue. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES* Serve as the primary point of contact for customers, including hospitals, clinics, and dealer partners, addressing inquiries via phone, email, and chat.* Provide detailed product information, specifications, and usage guidance for medical devices.* Process customer orders, returns, exchanges, and warranty claims accurately and efficiently.* Ensure compliance with medical regulations, company policies, and industry best practices.* Assist the sales team with customer account management, order tracking, and resolving logistical issues.* Collaborate with shipping, logistics, and warehouse teams to ensure timely product deliveries.* Troubleshoot technical issues and escalate complex concerns to the appropriate department.* Maintain and update customer records within Salesforce, ensuring data accuracy and integrity.* Collect and report customer feedback and market trends to management to support continuous improvement.Required Education and Experience:* High school diploma or equivalent.* Excellent communication and problem-solving skills with a customer-first mindset.* Ability to work in a fast-paced, compliance-driven environment while maintaining attention to detail.* Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and order management systems.* Familiarity with FDA regulations, HIPAA compliance, and medical terminology is a plus.* Team-oriented and collaborative approach to customer service.Preferred Education and Experience: * Associate's or Bachelor's degree, particularly in healthcare, business, or related fields. * Strong knowledge of medical devices, healthcare products, and sales operations. WORK ENVIRONMENTThe work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the jobMonitor the typical office safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety ManualThe physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the jobThis role also requires that the employee use a computer for multiple hours/day