Director of Technology - Banking and Financial Services

The Banking and Financial Services - Director of Technology at Lenovo is a strategic leader responsible for driving the company's technological vision and innovation, focusing on aligning technology solutions with customer needs and sales growth. This role bridges the gap between technical expertise and customer-facing strategies, ensuring that the company's products and services not only meet but exceed customer expectations. The Director of Technology will work closely with the sales and solutions business units to identify customer pain points, develop tailored solutions, and position the company as a technology leader in the BFSI industry.

Key Responsibilities:

Customer-Centric Technology Strategy:

• Develop and execute a technology roadmap that aligns with customer needs, market trends, and sales objectives.
• Collaborate with sales and marketing teams to understand customer requirements and translate them into innovative product features and solutions.
• Act as a trusted technical advisor to key customers, providing insights and recommendations that drive value and strengthen relationships.

Sales Enablement and Support:

• Partner with the sales team to create compelling technical proposals, presentations, and demonstrations highlighting the company's technological capabilities.
• Provide technical expertise during customer meetings, product launches, and industry events to showcase the company's innovation and thought leadership.
• Develop tools, resources, and training programs to empower the sales team with the knowledge and skills needed to communicate technical value propositions effectively.

Product Development with a Customer Focus:

• Lead the design and development of customer-centric products, ensuring they address market demands and deliver a competitive edge.
• Work closely with R&D, engineering, and product management teams to incorporate customer feedback into the product development lifecycle.
• Ensure products are scalable, customizable, and aligned with customer-specific requirements.

Customer-Driven Innovation:

• Identify emerging technologies and trends that can enhance customer satisfaction and drive sales growth.
• Collaborate with customers on co-development projects, leveraging their insights to create innovative solutions that meet their unique needs.
• Establish a feedback loop with customers to continuously improve products and services based on real-world usage and challenges.

Technology Demonstrations and Thought Leadership:

• Lead the development of proof-of-concept (PoC) projects and pilot programs to demonstrate the value of new technologies to customers.
• Represent the company at industry events, conferences, and trade shows, showcasing technological advancements and their benefits to customers.
• Publish whitepapers, case studies, and technical articles that position the company as a leader in innovation.

Cross-Functional Collaboration:

• Work closely with sales, product and solution services and customer support teams to align technology initiatives with customer acquisition and retention goals.
• Foster a culture of collaboration and customer focus across the organization.

Requirements:

Basic Qualifications:

• Bachelor's degree in Engineering, Computer Science, or a related field (Master's or PhD preferred).
• 10+ years of experience in technology leadership roles, preferably within the OEM or BFSI Industry.

Preferred Qualifications:

• Proven track record of driving customer-focused innovation and delivering technology solutions that drive sales growth.
• Strong experience collaborating with sales teams and engaging directly with customers
• Deep technical expertise in broad aspects of related BFSI technology.
• Strong customer-facing skills, with the ability to communicate complex technical concepts to non-technical audiences.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Knowledge of industry standards, regulations, and best practices.
• Globally culture-aware and adaptable

Key Competencies:

• Customer-centric mindset with a focus on delivering value.
• Strong technical and sales acumen.
• Exceptional communication and presentation skills.
• Collaborative and cross-functional leadership.
• Results-oriented with a focus on driving customer satisfaction and revenue growth.
• Building, Ideating and Executing Industry Practice with little supervision