Field Support Engineering Sr. Tech Specialist

Ribbon Communications Operating Company Inc. seeks Field Support Engineering Sr. Tech Specialist in Plano, TX. The Ribbon Dedicated Engineer Network Operations (DENO) A/K/A Resident Engineer Network Operations (RENO) service provides resident network engineer(s) to serve as support resource(s) for Ribbon Customers. The engineer supports network verification activities, and following turn-up of the network, provide day-to-day fault management support of the Ribbon based network. In addition, the engineer assists in managing the day-to-day process of integrating and implementing new elements of the Ribbon based network. Ribbon's resident engineer(s) work jointly with customer's personnel in the following activities: Network Verification, Support of Trunk Provisioning, Provide fault management of the network, Installation of new software releases, Provide informal customer training, Support Customer self-sufficiency transition plan, and Technical escalation support. Hybrid/remote role, up to 3 days per week. Position is required to report in person to the location listed

Job Requirements: Requires a Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or related field and 6 years of experience. Must have experience in each of the following skills:

1. Possess working knowledge of SIP, H.323, Telephony Routing Translations skill, Security Protocols, and an in-depth knowledge of signaling protocol standards and usage.

2. Experience with Diameter routing and SS7 STP

3. Understanding of SIP Proxy Servers, SIP Redirect Servers, H.323 Proxy Gatekeepers, and ENUM Server capabilities.

4. Knowledge of session border controllers and their application in unified communication and contact center solutions.

5. Skilled in implementing software upgrades on in-service data network and VoIP core systems and access gateways.

6. Experience with virtual network functions manager testing and software application lifecycle management in an open source or proprietary virtual networking environment.

7. Familiarity with feature verification and key performance indicator analysis to improve network performance.

8. Specialize in communication network monitoring/operation management, configuration management, software scripting, troubleshooting and technical support.

9. Skilled in reproducing network and access point problems in development tools and techniques to investigate.

10. Proficient with tracking and reporting issue investigation progress using industry standard customer relationship management technologies.

11. Demonstrate abilities for project scheduling, resource management, resolution estimation, and project status tracking and reporting.

12. Proficient in creating product and systems operations management and administrative documentation with a focus on end customer usability.

13. Familiar with RESTful APIs.

14. Experience with YAML & JSON data structure formats.

15. Understanding of Cloud-Native Applications and their use in Containerized platform environments.

16. Knowledge of Microservices applicable to Cloud-Native Application design.

17. Experience with Container Network Functions (CNFs) deployment, testing and cloud-native application Life-Cycle Management (LCM) in an open source or proprietary containerized

networking environment.

18. Knowledge of Docker as a container runtime; Docker container images.

19. Experience with Kubernetes as a container orchestration platform.

20. Experience with Red Hat OpenShift/K8s Cluster platform to deploy, scale, upgrade, rollback, delete containerized applications.

21. Experience with Helm as the Kubernetes package manager.

22. Experience with Helm Charts to deploy containerized applications.

23. Familiar with Cloud Observability tools (Prometheus, Kafka, Fluentbit, ELK Stack)

How to apply: To apply, please visit Ribboncommunications.com/careers

Job Tracking ID: REQ-2025-2444

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.