Service Sales Operations Specialist 3

Service Sales Operations Specialist

Location: Westford, MA

The Service Sales Operations Specialist is an experienced professional and integral part of the Juniper Americas Services Sales team responsible to ensure accurate, complete and proactive quoting for all expiring support agreements as well as many sales-support functions. Position involves a combination of data administration, quote preparation and sales responsibilities. Primary responsibility will be developing renewal quotes for all expiring maintenance contracts and assisting with quote revisions and sales activities to ensure renewal of expiring support. This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and service delivery.

Responsibilities:

• Preparation of all proactive and reactive renewal quotes for all expiring contracts applying system and policy knowledge
• Prepares and analyzes customer inventory reports to ensure all Juniper devices are supported or accounted for
• Responsible to make direct contact with sales teams, partners and distributors as needed to ensure timely receipt of renewal purchase orders
• Assists with sales/SBM-led deals by providing quote and process support
• Manages opportunities in Salseforce.com to allow for accurate sales forecasting
• Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries
• Attends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basis
• Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity
• Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals as needed

Required Skills/Experience

• Bachelor's degree or equivalent work experience, with at least 2 years of service business experience working with service renewals in a quoting or sales capacity
• Strong attention to detail with demonstrated ability to organize and work on multiple projects
• Demonstrated financial, operational, analytical, and decision making skills
• Strong verbal and written communication skills.
• Strong data entry and Excel skills

Education:

Bachelor's degree higher

Skills:

SAP, Salesforce.com, Microsoft Excel and Word preferred

Minimum Salary: $77,440.56

Maximum Salary:$111,320.81

The pay range for this position is expected to be between $77,440.56 and $111,320.81/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.