Part Time CSOC Operator

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Why Gallo?

With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future.

Join our dynamic team as a Part-Time CSOC Operator! We are seeking a dedicated and detail-oriented individual to monitor and respond to alarms and security activities across our company.

In this role, you will oversee computer-based security equipment, initiate appropriate responses to incidents, and ensure proper documentation of all activities. Effective communication with various agencies and company personnel is key to success in this position.

Our ideal candidate will be responsible for monitoring security technology, dispatching personnel, and executing tactical procedures until incidents are resolved. You will also develop reports, lead special projects, and coordinate preventive maintenance with technicians. Monitoring vehicle and pedestrian traffic, notifying supervisors or authorities when needed, and providing services for special company functions will be part of your duties. Confidentiality and professional communication are essential, as is the ability to maintain effective relationships within the team.

We value intrapreneurship and ownership behaviors. You are encouraged to think boldly, take appropriate risks, and learn from mistakes while driving innovation. We expect you to set high expectations, engage in candid discussions, and hold yourself and others accountable.

At our company, we are committed to creating an inclusive environment where everyone can thrive. We welcome applicants from diverse backgrounds and experiences. If you are passionate about security, have a keen eye for detail, and are ready to make a significant impact, we want to hear from you. Join us in ensuring the safety and security of our operations and contribute to our ongoing success. Apply today to become a crucial part of our security team!

What You Need

• High school diploma or State-issued equivalency certificate plus 1 year of customer service, call center, or operator/receptionist experience; OR High school diploma or State-issued equivalency certificate plus 1 year of security, military, or law enforcement experience OR Associate's degree in Criminal Justice.
• Candidate is required to have a valid driver's license, a safe driving record and reliable vehicle (if applicable) at the time of hire. This position will undergo a motor vehicle check (MVR) to confirm a history of safe and responsible driving. If needed, candidate must obtain the appropriate state driver's license based on the position's location within 30 days of hire.
• Required to work rotating or fixed shifts (includes nights, weekends, and holidays).
• Required to work overtime when necessary.
• Experience with MS Office.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

What Will Set You Apart

• High school diploma or State-issued equivalency certificate plus 3 years of customer service, call center, or operator/receptionist experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency certificate plus 3 years of security, military, or law enforcement experience reflecting increasing levels of responsibility.
• Bachelor's degree.
• Experience with computer assisted dispatch or other other emergency computer aided dispatching software.
• Experience with MS Excel, MS Outlook and MS Access.
• Experience interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals. Experience writing routine reports and correspondence. Experience speaking effectively before groups of customers or employees of organizations.
• Experience communicating effectively with law enforcement and emergency related agencies in times of crisis.
• Experience carrying out instructions furnished in written, oral, or diagram form.
• Experience resolving routine questions and problems while referring more complex issues to the supervisor.
• Experience working independently and as a group.
• Experience working with all levels and functions within the company.

Compensation:

• Hiring Salary Range Posted: $20.43- $ 27.55 / hour.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

To view a full job description, please click here.

Gallo does not sponsor for employment based visas for this position now or in the future.
To view a full job description, please click here.
This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance.
Expected to Close on: 4/1/2025
Requisition ID: 105819
Recruiter - Ryan Gonchar
#LI-DNP

Gallo's policy is to afford equal employment opportunity to all applicants and employees and not to discriminate on the basis of race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at 209.341.7000.

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