Collections Representative

Are you a Collections Representative who is looking to join one of the top companies within the Business Process Outsourcing Industry?

Are you looking to further your career and grow?

Do you have experience in experience in collections, accounts receivable, or customer service in business to business (B2B) environment?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work ON-SITE with our client in West Henrietta, NY. Interested?

Here's what you'd do:

• This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service.
• The ideal candidate will build partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain a healthy cash flow.
• Soft Collections and Customer Communication.
• Respectfully and customer-focused follow-up on overdue invoices by contacting customers via phone, email, and other channels.
• Maintain a professional and empathetic approach to addressing customer concerns.
• Customer Account Management:
• Review and monitor accounts receivable aging reports to identify overdue accounts.
• Document all collection activities, customer interactions, and payment commitments.
• Collaborate with Credit Analysts.
• Partner with the credit analyst to evaluate customer payment trends.
• Share feedback and insight from customer reactions to help refine credit terms and account strategies.
• Work together to resolve complex payment issues, including but not limited to disputes or escalations.
• Ensure a positive experience through the collection process.
• Build and maintain customer relationships by understanding their needs and demonstrating a commitment to finding a mutually beneficial solution.
• Provide prompt and clear responses to customer inquiries about account status, billings, and payments.

Here's what you'll get:

Pay: $17.00 / hr.

Hours: 40 hrs/Week. 8:00 AM - 5:00 PM EST

Length: Contract (2 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years experience in collections, accounts receivable, or customer service in a business-to-business (B2B) environment.
• Minimum of 2 years experience in Microsoft Office Suite (Excel, Word, Outlook).
• Minimum of 2 years experience in reviewing financial documents and reports.
• Minimum of 2 years experience in financial software and tools like Excel, SQL, and economic modeling software.

• Demeanor communication skills, balancing the company's financial goals and preserving customer relationships.
• Good interpersonal skills and navigating challenging conversations while maintaining positive relationships.
• Demonstrate ability to work collaboratively with cross-functional teams, including credit and finance.
• Analyzing financial data and identifying trends.
• Familiarity with credit analysis processes.
• Analytical Skills.
• Attention to Detail.
• Communication Skills.
• Effectively communication and research abilities.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.