Site Manager, HIM Operations- West Orange, NJ

Job Overview:

The Site Lead will serve as the immediate point of contact at the site level for daily operational needs and facility priorities, which include regulatory surveys/inspections, patient/customer relations, and provider support. This role will also assist with coordinating workflow priorities and supporting on-site projects/events.

Additionally, the Site Lead works closely with the Director of System Deficiency Management and collaborates with HIM leadership to support and drive performance. Ensures HIM/provider communications occurs timely and in accordance with departmental needs/requests.

Qualifications:

Required:

• Associates of Science in Health Information Management
• Minimum of 5 years experience in HIM with at least 1 year experience in driving process improvement and demonstrated problem-solving capabilities within HIM.
• At least 1 year demonstrated experience with interdepartmental collaboration and engagement with Senior Leadership.
• Ability to lead initiatives that support medical record quality.
• Ability to communicate with all customers, including external regulatory bodies.
• Demonstrated proficiency with an electronic health record, preferably Epic.
• Must be proactive and able to prioritize multiple tasks in order to meet established deadlines.
• Proficient in computer applications including email and Microsoft Office product suite, i.e. Word, Excel, and PowerPoint.
• Must be able to work in a fast paced healthcare environment, work well under pressure and have the ability to adapt to a constantly changing environment.
• Must possess organizational and planning skills, excellent verbal and written communication skills, and excellent interpersonal relationship skills.

Preferred:

• Bachelor of Science

Required Licenses and Certifications:

• A current Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) certification.

Schedule Requirements:

• Please note, there is required travel/rotational coverage in our Southern Region site/facilities.

Essential Functions:

• Responds to site level priorities and serves as the HIM liaison upon request.
• In conjunction with the Director and VP of System HIM Operations, attends in-person meetings where attendance is required.
• Responds to patient/customer satisfaction concerns and works to resolve them in a satisfactory capacity.
• Leads provider communication and response needs to address workflow concerns related to chart completion.
• Serves as an immediate representative for inter-departmental collaboration on priority issues at the site level.
• Escalates technical issues and assists with plans for any prolonged delays in operational workflows.
• Assists with testing for system upgrades.
• Performs HIM technical support functions as required and supports the Deficiency Management team.
• Directs priority concerns to the appropriate HIM Manager or Director based on the need for escalation after proper evaluation.
• Supports on-going training throughout HIM operations as it relates to departmental policies, best practices and regulatory standards.
• Assists with payroll functions and serves as an alternate resource when required.
• Provides input on reporting needs to for standardization and optimization across the facilities.
• Monitors HIM Key Performance Indicators (KPI s) and reports outcomes to various committees as needed.
• Provides support for system-wide short and long-term strategic plans to establish performance standards of excellence and continued success.
• Demonstrates knowledge of computer systems utilized in HIM.
• Maintains current knowledge of best practices regarding medical record functions.
• Monitors vendor performance related to dictation and transcription services.
• Provides input on hiring, training, coaching, and corrective actions associated with the staff performance and best practices.
• Participates in process improvement activities, as well as the development and implementation of new products and system upgrades.
• Performs other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer