Senior Patient Care Coordinator - San Antonio, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Location: Onsite - 19500 W Interstate 10, San Antonio, TX 78257

Primary Responsibilities:

• Provides leadership, guidance, support and direction for the office staff
• Functions as first contact for customer service issues
• May assist to coordinate work of other team members
• Resolves complex issues independently, rarely escalating to supervisor/manager
• Serves as PSR mentor and trainer and provides expertise as SME to PSR staff
• May need to be willing to travel within their own market for coverage, training, support needs, etc.
• May perform regular PSR duties including, but not limited to: answering phones, scheduling appointments, maintaining timely and accurate documentation of all patient interactions,
• routing field team members, redirecting calls as appropriate and assist callers with questions
• or concerns within the PSR scope
• May perform Sr PSR duties including, but not limited to: preparing reports, oversight of TruCare data accuracy, preparing patient packets, coordinating DataRAP and Quality completion, oversight of field team scheduling and timely visit follow-up
• In addition to regular PSR duties, at least 50% of time is dedicated to clinic metrics/projects/initiatives as deemed by clinic leadership. Examples include, but are not limited to, the following:
  
  
  
  • Onboards new PSRs
  • Trains PSRs
  • Safety Champion
  • Clinic Policy/SOP champion, develop awareness/knowledge of SDO process to assist Program Administrator in administrative preparations
  • Actively involved in assisting the roll-out of any new trainings
  
  
  
  
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 3+ years of experience working in a medical environment
• 6+ months of experience in mentoring and training others
• 6+ months of experience demonstrating leadership ability
• Intermediate level of proficiency with PC or cloud-based applications to include Excel, Word Outlook, EMR
• Intermediate level of experience navigating Internet tools such as Google Map and Map Quest
• Intermediate level of proficiency with communications and providing customer service
• Beginner level of knowledge with TruCare and other departmental specific programs/applications
• Ability to prioritize, plan, and handle multiple tasks, demands simultaneously

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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