RCM Performance Manager - West Coast Regions

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The RCM Performance Manager - Remote (West Coast) will work directly with the Revenue Cycle Operations teams to ensure successful delivery of quality Revenue Cycle performance from all RCM departments while maintaining positive communication and operational channels with field leadership. The ideal candidate has excellent organizational skills, a quality control mindset, and a project management/critical path-oriented approach to all projects. This role is a critical field leadership-facing position, with the opportunity to foster ongoing relationships and identify opportunities for RCM improvement.

Perhaps the most important skill in this role is excellent communication skills and an ability to manage up. This role is critical to the organization and will be involved and visible at all levels, internally in the corporate office and externally to the field.

Responsibilities for the Manager of Revenue Cycle Performance:

Effectively engage with field leadership to identify pain points in performance and following thru with execution remediation plans with Revenue Cycle Operations teams
• Assemble and summarize data to structure sophisticated reports and presentations on financial status, opportunities, and risks
• Accurately gather, synthesize and communicate timely relevant information, that impact revenue cycle metrics, to improve financial and quality performance
• Develop insightful findings, provide recommendations, and help facilitate discussions
• Gain and update job knowledge to remain informed about nuances with our business partners and healthcare changes
• Special ad hoc analyses to uncover potential gaps in regional performance
• Work with team to analyze data groups to assist in the development and implementation of process improvement strategies
• Maintain department standard of quality metrics related to claims processed, claims rejected, claims denied, collection volume and rates relative to fee schedules, patient payments, account write-offs due to contractual issues and collections problems
• Aid in creating and monitoring models that connect strategies to measures of performance that ensure successful reporting of revenue cycle accounts receivable
• Deliver timely, accurate, and effective analyses and reporting of financial metrics to field leadership

To be formally considered for the role, the following requirements must be met:

• Bachelor's degree from an accredited University, or, related field or equivalent experience
• 3-5 years of revenue cycle client facing experience
• Advanced proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint)
• Strong understanding of revenue cycle operations
• 3 plus years of work analysis experience supporting larger groups

The ideal candidate will also demonstrate:

• Ability to review and manage project-based assignments
• Quantitative, with strong attention to detail and high degree of comfort with large data volumes
• Ability to quickly summarize data findings and effectively communicate and/or present results internally, externally, and to management
• Goal oriented forward thinker
• Ability to thrive in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Pay range of $75,000 to $110,000 + annual bonus: up to 10% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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