Operations Manager - Clinical Care Management (Remote - Must Reside in the State of Maine)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is seeking a Operations Manager to join our rapidly growing team in Maine.

As an Operations Manager, you will be a key leader responsible for overseeing day-to-day operational functions of an assigned contract or program. You will ensure the delivery of exceptional customer service, efficient administrative support, and seamless coordination between internal teams and external stakeholders. Your role will be pivotal in developing and enforcing operational policies, managing staff performance, and providing strategic insights through operational reporting to senior leadership.

This Operations Manager role offers a unique opportunity to lead transformative quality initiatives that drive operational excellence and enhance overall clinical program performance. While the position is primarily remote, it does require occasional travel to the Portland, Maine office for in-person collaboration with leadership and cross-functional teams. If you're passionate about leading high-performing teams, streamlining operations, and making a meaningful impact in the healthcare industry, we invite you to bring your expertise and passion to Acentra Health.

Job Responsibilities

• Provide strategic oversight and hands-on leadership for day-to-day program operations, including customer service, administrative functions, and provider services teams.

• Supervise non-clinical and call center staff, cultivating a culture of accountability, service excellence, and continuous performance improvement.

• Drive special program initiatives, including automated outreach systems, performance-based projects, and employee incentive programs.

• Design, implement, and continuously improve operational workflows, policies, and best practices to achieve departmental objectives and ensure operational efficiency.

• Track and analyze business and financial performance metrics; conduct regular operational reviews to evaluate progress, identify risks, and implement corrective actions as needed.

• Manage full program coordination, including scheduling, timeline adherence, issue resolution, and real-time status reporting to stakeholders.

• Serve as acting leader in the absence of the Director of Operations, ensuring seamless continuity, oversight, and decision-making across teams.

• Proactively identify and resolve operational challenges, or delegate to appropriate staff members to ensure timely and effective resolution.

• Ensure strict adherence to corporate policies and all regulatory requirements-including HIPAA Privacy and Security Rules-to safeguard sensitive information and uphold compliance standards.

• Prepare and deliver comprehensive operational reports and updates to internal leadership and external partners, fostering transparency and informed, data-driven decisions.

• Contribute to strategic planning by aligning daily operations with organizational objectives, advancing innovation, scalability, and long-term growth.

• Promote collaboration and inclusion by actively participating in leadership discussions, cross-functional committees, and strategic work groups.

• Support strategic planning initiatives by aligning program activities with corporate objectives, fostering growth, innovation, and operational excellence.

• Assessing resources, analyzing operational environments, and designing action plans aligned with organizational mission, goals, and strategic objectives.
• Conduct performance evaluations for department employees, providing constructive feedback and coaching to drive professional growth and high performance.

Required Qualifications, Skills, Knowledge, and Experience

• Bachelor's degree required, with a minimum of 5 years of relevant experience, or an equivalent combination of education and professional experience.

• Minimum 3 - 5 years of recent, progressive management experience in healthcare operations.

• Proven experience working within both public and private sector healthcare environments, including government and/or commercial healthcare programs.

• Demonstrated leadership experience with a focus on operational oversight and providing clear guidance to team members-ensuring role clarity, accountability, and alignment with performance expectations-while fostering a collaborative team culture.

• Demonstrated ability to evaluate and improve operational processes, develop policies, and implement strategic initiatives that enhance program performance.

• Knowledge of the U.S. healthcare industry, preferably with experience spanning both public and private healthcare systems.

• Strong understanding of organizational decision-making processes and the ability to work effectively within structured corporate frameworks.

• Strong leadership in employee development, performance coaching, and team management.

• Proven success in areas such as P&L (Profit & Loss) management, operational efficiency, remote team oversight, and supporting new business development.

• Demonstrated ability to lead and manage through change and organizational growth.

• Possesses deep expertise in business development strategies, strategic planning, and tactical execution, with a proven ability to establish and grow strategic partnerships.

• Skilled in managing diverse customer needs by designing and delivering tailored solutions that align with client goals and expectations.

• Demonstrates strong proficiency in leading customer service operations across various call center platforms, technologies, and systems.

• Exceptional interpersonal and collaboration skills, with a track record of fostering and expanding both internal and external partnerships.

• Highly proficient in Microsoft Office Suite, including Word, Outlook, PowerPoint, and MS Teams, with the ability to utilize tools effectively to support communication and productivity.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The compensation for this role is $75,000.00 to $90,000.00 annual base salary.

Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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