Front Desk Clerk - Luxor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Asa Front Desk Clerk at Luxor, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.

THE STARTING RATE: $20.86

THE SCHEDULE:On Call

Hours of Operation

Mon to Sun: 24 Hours

Luxor Hotel & Casino | Iconic Pyramid Hotel on the Las Vegas Strip

THE DAY-TO-DAY:

• Ensure a smooth and professional experience by managing early and late arrivals, walk-ins, and all aspects of guest check-ins and check-outs

• Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes

• Quickly address and resolve guest concerns while proactively identifying and managing potential challenges

• Partner with Housekeeping and other related departments to meet guest expectations and special requests

• Accurately post charges and credits, collect various forms of payments, ensuring balanced financial transactions

• Control and issue keys while promoting security, privacy, and confidentiality of all guests

• Assist Guest Services Representatives by managing calls, and responding to guest emails

• Balance room inventory in advance and identify and resolve any over-commitments by room types

• Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering

• Generate daily reports, including group arrivals and departures, housekeeping briefs, and trace reports, to support job duties

THE IDEAL CANDIDATE:

• Is a minimum of 18 years of age

• Has a high school diploma, GED or equivalenteducation experience

• Has prior experience as a Concierge, Hotel Front Desk Agent, or VIP Lounge Representative in a hotel or resort setting

• Has a strong administrative background and is highly skilled at adapting to various software systems

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042

Are you ready to JOIN THE SHOW? Apply today!