Position Close Date: 4/30/2025
Make a difference with VOA Oregon! For over 125 years, Volunteers of America Oregon has been dedicated to serving the most vulnerable members of our community. Through our programs in behavioral health, addiction treatment, reentry services, and support for children and families, we provide life-changing services that promote safety, healing, and empowerment.
Join a mission-driven organization that truly values its employees! This is a full-time position with excellentbenefits, including:
Comprehensive health coverage- medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck
Financial protection- life insurance, short- and long-term disability insurance
Retirement security- 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation
Work-life balance- a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third
Upfront sick leave- 80 hours of front-loaded sick time (prorated in the first year), which resets annually on January 1
Paid holidays- 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them
Student loan forgiveness- As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments.
Additional perks- flexible spending accounts, an employee assistance program, and other voluntarybenefitsand discounts
At VOA Oregon, you'll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!
The Case Management Specialist (CMS) provides comprehensive case management, resource navigation, and advocacy services for clients at the Women's Residential Center (WRC), ensuring access to stable housing, financial assistance, and long-term recovery supports. The CMS facilitates evidence-based case management, transition, and substance use disorder (SUD) groups while working collaboratively with a multidisciplinary team to deliver gender-responsive and culturally competent care. This role supports clients with complex needs, including co-occurring disorders, trauma histories, and involvement with the criminal legal or child welfare systems, promoting long-term stability and self-sufficiency.
Education, Training and Experience:
* Bachelor's degree in human services or related field, with at least two years of experience in case management, resource navigation, and advocacy for at-risk populations. Additional relevant experience may substitute for education requirement.
* CADC I certification required.
* Required education, knowledge and skills to qualify as a Qualified Mental Health Associate (QMHA) in accordance with Oregon Administrative Rules is preferred.
* Experience providing case management and/or resource information, referral and advocacy services for at-risk populations who are experiencing a combination of challenges including, chemical dependency, mental health, legal system involvement, and parenting issues.
Other Eligibility:
* Must complete a criminal history background check and receive authorization from the State of Oregon's Background Check Unit to work in a Residential Treatment Facility.
* Ability to drive to offsite locations using a personal or company vehicle. An active driver's license, current insurance, a reliable vehicle and ability to pass our insurer's driving standards.
Duties and Responsibilities:
* Assesses client needs and develops individualized service plans that support housing, employment, and recovery goals, ensuring a successful transition to independent living.
* Ensures all intake documentation, including immediate needs assessments and client chart updates, are completed in compliance with Oregon Administrative Rules.
* Facilitates evidence-based transition and life skills groups, including Transition, Case Management, Ready to Rent and Women's Wellness group, to equip clients with essential tools for self-sufficiency and to develop skills that enhance long-term recovery and independent living.
* Provides immediate support in crisis situations, assisting clients with urgent needs and connecting them to appropriate interventions to ensure clients receive timely assistance, reducing the likelihood of escalation or disengagement from services.
* Connects clients with external resources such as housing assistance, legal aid, healthcare, and financial support to remove barriers to stability and gain access to critical services that promote economic security and well-being.
* Works collaboratively with clinical counselors to align case management with clients' treatment goals, ensuring a coordinated and integrated approach to care.
* Maintains therapeutic and supportive relationships with clients to foster trust, encourage long-term stability, and improve retention and successful program completion.
* Provides gender-specific and culturally competent services to ensure individualized care that supports each client's unique recovery needs and lived experiences.
* Develops and sustains positive relationships with community partners and referral sources to improve service coordination and expand resource options for clients.
* Facilitates additional groups as needed to ensure clients have access to a variety of support options that enhance engagement in recovery and skill development.
* Ensures all client records are maintained in compliance with Oregon Administrative Rules and HIPAA/42-CFR Part 2 confidentiality standards to ensure that the program remains compliant with regulatory guidelines, ensuring privacy and quality of care.
* Maintains professional boundaries with clients and co-workers to ensure ethical service delivery and a safe, supportive work and treatment environment.
* Engages in program and organizational continuous improvement initiatives, including Client Proposal, Client Concern, and Grievance processes, to enhance service effectiveness and responsiveness to client needs.
* Participates in ongoing professional development, including training on cultural competence, trauma-informed care, and best practices in case management to remain aligned with current best practices, enhancing overall program effectiveness.
* Engages in staff meetings, case consultations, and supervision to ensure a collaborative team approach in supporting clients, strengthening service delivery and client outcomes.
* Completes additional tasks as assigned by the supervisor or Program Management to support program operations and ensure client care and organizational goals are met efficiently.
Knowledge, skills and Abilities:
* Knowledge of trauma-informed care to ensure services promote safety, empowerment, and resilience.
* Knowledge of cultural, social, and economic factors influencing addiction and mental health to provide effective and responsive case management.
* Knowledge of legal and ethical standards in case management, including confidentiality, mandated reporting, and informed consent to protect client rights and maintain compliance.
* Knowledge of community resources and support services available for individuals seeking recovery, including self-help groups, detox facilities, and medical services to connect clients with essential supports.
* Knowledge of co-occurring mental health and substance use disorders to provide comprehensive and integrated case management.
* Knowledge of systemic barriers that impact housing, employment, and recovery for marginalized populations to strengthen advocacy efforts and improve service coordination.
* Knowledge of federal and state policies related to housing, public assistance, and employment programs to provide accurate information and support client stability.
* Skilled in handling crisis situations and providing immediate support and referrals for clients in acute distress to ensure client safety and prevent disengagement.
* Skilled in facilitating evidence-based life skills and groups to enhance client self-sufficiency and long-term stability.
* Skilled in conflict resolution and mediation to improve service coordination and address barriers to client progress.
* Skilled in time management and organization skills, efficiently prioritizing tasks, allocating resources, and meeting deadlines to ensure timely service delivery and effective case management.
* Skilled in maintaining accurate and confidential client records and case management documentation, adhering to accepted standards and legal and ethical requirements to ensure compliance with regulatory standards and protect client privacy.
* Skilled in using electronic medical records and documentation systems to enhance efficiency and service tracking.
* Skilled in advocating for client rights and needs within systems of care to ensure access to fair and appropriate services.
* Skilled in navigating insurance and public assistance systems to support client access to care to connect clients with eligible benefits and resources.
* Ability to approach individuals with empathy, active listening, and a non-judgmental attitude, demonstrating respect for their unique experiences and strengths to create a supportive and non-judgmental space for client engagement.
* Ability to understand and respect diverse backgrounds, tailoring case management approaches accordingly to meet the individual needs of clients.
* Ability to remain calm in high-stress situations and effectively navigate crises, de-escalate situations, and provide appropriate assistance and emotional support during distressing moments to ensure client safety and prevent escalation.
* Ability to collaborate with other healthcare professionals, support staff, and community agencies to ensure comprehensive care for clients to provide coordinated, multidisciplinary care.
* Ability to demonstrate strong communication skills, including active listening, to effectively convey information and help individuals express their thoughts and feelings to foster productive interactions with clients and colleagues.
* Ability to balance multiple client needs while ensuring compliance with regulatory requirements and program standards to maintain service quality and efficiency.
* Ability to recognize and understand the diverse ways trauma can affect individuals, including its physical, emotional, and psychological manifestations to improve program retention and long-term success.
* Ability to promote a trauma-informed feedback culture that supports inclusivity and belonging.
Supervisory Responsibility: The Case Management Specialist does not supervise other employees.
Work Environment:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is consistently required to stand; walk, sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear.
* The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus.
Environmental Conditions: Work is performed in a clinical treatment center with moderate light and sound. May be required to intervene in crisis situations or work with agitated clients. Travel locally to events and meetings on a regular basis.
Expected Hours of Work: Monday through Friday, 40 hours per week. Additional hours as needed.
Volunteers of America Oregon
$25.24 - $33.65
life insurance, vision insurance, paid time off, paid holidays, sick time, 403(b), company vehicle
Mar 31, 2025