Billing Operations Analyst
 Butler America Aerospace L.L.C. | |
$28-34
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sick time, 401(k)
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 United States, North Carolina, Charlotte | |
| 2730 West Tyvola Road (Show on map) | |
 Mar 31, 2025 | |
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Billing Operations Analyst
Location: Charlotte, NC Job ID: #70780 Pay Range: $28-34 6 month contract Billing analysts will be working as a team to confirm job completion and customer authorization, posting and validating costs, correcting cost posting errors, validating correct confirmations and invoicing jobs for work accomplished by our field offices. This team will manage the open order daily. Key Responsibilities: * Validate completion of jobs for billing, checking for customer authorization, completion/closure of the service order/project, validate correct cost postings and correcting as needed and invoicing the job, ensuring accuracy and timeliness of billing. * Communicate with field offices regarding status and issues with jobs * Commit to and monitor the Open Order status daily and for month end related activities * Hold weekly Open Order meetings with the field markets. * Address corrections and updates as needed * Assist with customer disputes as needed, providing regular updates to the customer * Deliver to established performance metrics * Contribute to the continuous improvement of the billing process * Other related projects as required * Assist with invoice uploads to Customer Portals Required Qualifications: * High School Diploma or GED * 5+ years of work experience in a business environment * 1+ years of experience in Microsoft Office Suite Preferred Qualifications: * Bachelor's Degree in Business or other related field required * Experience in job costing, accounting and customer service * HVAC Service industry experience * ServiceMax, Salesforce, and SAP experience * Demonstrate and build deep process expertise * Experience in customer service * Foster a culture of continuous improvement Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status. | |