Talent Development Program Manager

Plano, Texas

10-25%

• Manage established and emerging Leadership Development programs, partnering closely with program owners, program administrator, and external vendors as required. Currently, this includes the following programs:
  • New Leader Orientation (for newly promoted leaders or seasoned leaders joining Tyler from the outside)
  • Manager Development (for team leads, supervisors, and early career managers)
  • Aspiring Leader (for managers and senior managers)
  • Profit and Loss (P&L) Leader Development (for VP level leaders running one of our business units)
• Program management includes:
  • Process design/documentation/execution - ensure a seamless process from participant identification through program graduation; design and document the process to ensure continuity; flawlessly execute all facets of the programs
  • Demand management - identify target audience, eligibility, prioritization of participants, and selection into the relevant programs; work with program owner to determine the appropriate number and timing of cohorts to meet demand
  • Communications - serve as lead for participant, manager, and HRBP communications throughout the course of the program; author communications and execute according to process specifications
  • Evaluations - in partnership with program owner, design evaluations of program / program elements to ascertain meaningful feedback on program impact and opportunities for continuous improvement
  • Reporting and analysis - manage the scorecard for each program, working with HRIS (as needed) and program owner to develop the key metrics that gauge program effectiveness and impact; analyze data and identify insights for follow up / action
  • Vendor management - serve as primary logistical point of contact for vendors with whom we partner for our various programs; this includes vendor set-up and contract review, onboarding (Tyler overview and program overview), scheduling, invoicing / payments, travel coordination (as needed)
• Serve as subject matter expert, point of contact, and overall manager for our Mentoring Program. In this capacity you will:
  • Process design/documentation/execution - ensure a seamless process from participant identification through program completion; design and document the process to ensure continuity and for easy hand-off to cohort leaders
  • Consulting - provide guidance on program design for newly created mentoring cohorts
  • Onboarding and Ongoing Communications - bring cohort leaders up to speed on all facets of managing their respective cohorts; serve as their primary point of contact as their program launches and throughout its execution; develop communications to stay connected to cohort leaders throughout the duration of their program
  • Evaluations - in partnership with program owner, design evaluations of program / program elements to ascertain meaningful feedback on program impact and opportunities for continuous improvement
  • Reporting and analysis - manage the scorecard for the mentoring program, working with HRIS (as needed) and program owner to develop the key metrics that gauge program effectiveness and impact; analyze data and identify insights for follow up / action

• Bachelor's degree in Human Resources Management, Organizational Development, or related field preferred.
• 5-7 years in a program management type role with extensive project management experience
  • Additional experience required if candidate does not have a bachelor's degree. Learning and Development background a plus.
• Will require occasional travel (up to 25%)
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.
• Professional Skills:
  • Strong communication skills (written and verbal)
  • Relationship builder
  • Problem solving
  • Process discipline
  • Eye for design (presentation development) / creativity
• Technical Skills:
  • Analytical skills; power BI and survey building skills a plus
  • Proficient computer skills in Microsoft Office Suite including Excel, Word and PowerPoint
  • Experience with Learning Management Systems a plus
• Personal Attributes:
  • Servant's heart / spirit
  • Fun loving attitude
  • Strong team orientation
  • Intellectually curious

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.