Retail Specialist

The Retail Specialist is responsible for assisting with the day-to-day operations of the Retail Shops in Milton & Rehoboth. This position is responsible for oversight and ordering beer and spirits, devising and implementing new Retail sales promotions, ensuring the retail space is maintained and well-stocked, assisting guests with purchases, and providing stellar customer service while enhancing a guest's overall experience. The Retail Specialist is responsible for leading and completing monthly inventory processes, maintaining sign out sheets, and must have a solid understanding of COGS and inventory procedures. The coworker will be the face of the retail area and the contact person for all large orders shipments arriving at and departing from the shop. This role may also be asked at times to offer insight, direction and thoughts on retail operations and retail items at other locations. In addition, this role may be called on to open or close the entire location, including the shop, bar and kitchen.

What You'll Brew:

• Manage shop inventory, including receiving goods, quality control checks, PO requests, and weekly and monthly inventory counts
• Ensure all beer/spirits and merchandise is well represented in the shop, stocked, tracked, reported, sold, and inventoried
• Responsible for inputting and maintaining new inventory items into POS
• Manage upkeep and organization of the shop including SOP's for inventory, stocking procedures, and cleanliness
• Ensures orders are placed as needed to keep par levels in line with business needs while working on solutions to control shrinkage
• Assist with training of shopkeepers, enforcing compliance and adherence to all employment policies, and partaking in oral and written discipline
• Partners with management to complete employee evaluations on an annual basis
• Responsible for strong customer service, maintaining professionalism and authority, and creating positive shopping environment for guests
• Conducts and manages new floor sets, including re-setting and designing new merchandise displays often
• Responsible for opening and closing tasks as required

What Ingredients You'll Bring:

• High School Diploma or GED
• 3+ years in customer service/retail environment
• Strong retail inventory management experience including knowledge of COGS, margins, inventory management, new product development, merchandising
• Excellent communication skills, both written and verbal
• Ability to work in an organized and detail-oriented manner
• Ability to work in a fast-paced multi-task environment and under time constraints and deadlines