Sentry is looking for a motivated, customer-oriented professional to provide exceptional service to our Sentry Credit Union members. The Operations Specialist- Lending will provide cross-functional support within the operations department by contributing to the timely collection of outstanding loans, delinquent accounts, and payment activity.
Work hours are Monday through Friday- no weekends or evenings!
What You'll Do As an Operations Specialist- Lending, you will:
- Contact members with delinquent loans shares by phone, email, and letter to resolve delinquency and works with third party vendors to facilitate collections processes.
- Facilitate the recovery of collateral on delinquent accounts, the recovery of deficiency balances, garnishments, small claims action, and any other legal action.
- Collaborate with SCU leadership on delinquent loans/accounts to determine which account should be turned over to outside collection agencies or attorneys. Actively work with attorneys and monitors progress of collection agencies. Evaluate and recommend new agencies as needed.
- Manage payment activity and data entry for all Sentry Foundation/Sentry Corporate Educational Loan Benefit transactions, preparation of deposits to appropriate accounts, collection activity, and reconciliation of the general ledger to the borrower trial balance.
- Perform card maintenance and operational support for the credit unions card portfolio. Respond to members' questions regarding card status, disputes, and other card related functions.
Additionally, you will:
- Perform duties associated with those members with loans who file bankruptcy, including filing a proof of claim with the bankruptcy court, monitors judgement and files proper paperwork with the court/member to resume payments or proceed with repossession.
- Prepare and submit monthly loan reports including status of delinquent accounts, troubles loans, and recommendations for charge offs.
- Receive lists of compromised accounts from data processing vendor, review individual accounts, tracks account activity, determine whether a card is compromised to the point that it must be cancelled and reissued, contacts member/cardholder as appropriate, and reissue cards as necessary.
- File life and disability debt protection claims and processes subsequent payments.
- File collateral protection (CMCI) claims in the event of repossession of collateral.
- Assist members with credit reporting disputes.
- Review all compromised credit card accounts and takes appropriate action.
- Balance and services Automated Teller Machines (ATMs).
- Provide back-up support to all areas of operations.
- Support the vision of the credit union by working collaboratively with other team members to achieve organizational goals, support a positive environment, and help members achieve their financial goals.
- Perform other job-related duties as assigned from time to time.
What it Takes
- Associates degree or equivalent work experience
- Minimum 2 years of related work experience
- Background and experience in collection, with knowledge of consumer law and lending regulations.
- Excellent communication and human relations skills with the ability to relate to and communicate firmly with members for collection purposes while maintaining cordial relations with regular SCU members.
- Ability to maintain confidential information.
What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program to encourage charitable giving.
About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Talent Acquisition Specialist Brianna Tucker Brianna.Tucker@Sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k)
Apr 01, 2025