Security Professional - Global Security Operations Center (GSOC) Supervisor

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Pay Rate $30/hour

Monday-Friday / 2pm-10pm

La Jolla Location

Great Perks and Benefits

Allied Universal is hiring a Global Security Operations Center (GSOC) Supervisor. The Global Security Operations Center (GSOC) Supervisor is responsible for providing primary and secondary service support at a growing and fast-paced biotech company. professionalism. GSOC Supervisor will provide support in the areas of Security and Fire Alarm System Monitoring, Local EMS, Access Control, CCTV Monitoring, Global Threat Management, Travel Security and Mass/Local Communications. The GSOC Supervisor will supervise the GSOC operators that fulfill all general intake responsibilities and must demonstrate flexibility, openness to change and ideas, and the highest levels of initiative, leadership, and professionalism.

RESPONSIBILITIES:

Utilize best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. Serve as leader for the GSOC and the GSOC Operators. Conduct reviews/after action reports and distribute information accordingly to identify opportunities to improve efficiency, effectiveness and response.

• Be able to lead a team in a fast-paced, dynamic environment with a high degree of responsibility and ability to handle confidential information

• Supervise and coordinate the effective response to incidents that occur on Company premises globally or events using appropriate communication methodology, including but not limited to: telephone, satellite phone, email, text message, video, third-party relay, radio, or pager. Response may be to medical emergencies, intrusion, fire, or duress alarms and other events or needs.

• Supervise, operate and monitor computer workstations and emergency systems; administer and maintain process control systems and databases used within the operations center.

• Ensure the management of a high volume of calls per shift while maintaining composure and demonstrating exceptional customer service skills

• Train operators to review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.

• Train operators to support tactical open-source monitoring efforts during special events, security incidents, disasters and other crises on a global basis

• Ensure all operators are capable of monitoring Company travelers abroad and able to account for travelers during crisis events.

• At Company direction, may provide liaison with law enforcement, fire department, or industrial and civil emergency response organizations related to emergencies on Company property.

• Receive, evaluate and disseminate incoming information and reports from Company security personnel, security officers in the field, Company employees, suppliers, reporting parties, and local agencies.

• Analyze threats and envision potential or real-time impact to stakeholders, clients, properties or assets, with the ability to develop or implement quick responses or mitigation strategies.

• Utilize and display above average critical thinking skills, in times of high stress with sometimes undefined processes and procedures.

• Demonstrate exceptional customer service skills and composure in a fast-paced environment.

• Communicate out-of-the-ordinary or abnormal conditions to Company's security personnel, management, employees and suppliers, Facilities organization, Environmental Health and Safety organization, repair companies, and security officers in the field.

• Assist in coordination of service requests for after-hours access and additional security officer deployment or re-posting as requested.
• Prepare and distribute high level reports such as, threat analysis, crime reports, and track all ISOC metrics etc.
• Display original thinking and creativity, meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches to complex problems

QUALIFICATIONS (MUST HAVE):

• A minimum of three years as security shift supervisor or GSOC supervisor.
• Experience utilizing applications such as Everbridge, Lenel security systems or similar.
• Strong knowledge of Outlook email management.
• Comfortable with high-tech, fast-paced work environment and constant learning of new tools and innovations.
• Experience leading a team, preferably of technical operators
• Ability to articulate and communicate written and verbal communications to an executive audience on a consistent basis.
• Bachelor's degree in Information Technology, International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice or related discipline preferred.
• Experience in public, private, or military fields of communications, dispatch, or intelligence analysis is desirable but not required.
• Bilingual candidates are highly sought, but not mandatory.
• Experience with security systems, including alarm monitoring, electronic access control, mass notification systems, travel security tracking software, open source intelligence databases and CCTV.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
• Military experience/Law Enforcement Command or Ops Center Experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.