IT Service Desk Intern

About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We are independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when our employees flourish personally and professionally.

About the Internship Experience:

As a NYSTEC intern, you will work with internal and external clients under the direction of an assigned mentor. You will learn consulting competencies, such as industry understanding, client/business perspective, leadership, resource management, opportunity development, consulting business knowledge, partnering and networking, personal interaction, managing quality, business ethics, and continued learning and development.

As an intern in the Information Technology (IT) department, your role will be assisting with day-to-day operations within the IT Service Desk team.

Key Responsibilities

• Research solutions to recurring issues and accurately document resolutions for future service requests.
• Document hardware retirement including asset expiry, e-waste, data wiping.
• Collect old laptops from employees ensuring data is properly erased. Configure new laptops with necessary software and settings. Install updates and security software on new devices.
• Proactively share information that will make colleagues and clients more successful.
• Learn and use NYSTEC's appropriate tools and processes.
• Participate in internal and client-facing meetings.
• Prepare reports and presentations.
• Demonstrate the NYSTEC Core Values and Behaviors.

About You:

Required Qualifications

• Basic knowledge of cloud computing and trouble shooting.
• Works under general supervision, receives minimal instruction for new assignments, and exercises a high degree of initiative and discretion in the completion of assigned tasks.
• Able to problem solve complex assignments requiring research and analysis.
• Must demonstrate expertise in an area of specialization and apply and interpret fundamental principles, theories, and concepts within that specialization.
• Must possess excellent written and verbal communications including presentation skills, strong interpersonal skills, and the ability to manage and develop key relationships with colleagues and clients through collaborative thinking and a strong customer focus.
• Must be well organized, able work well under pressure, a good team player.

Education and Experience

• This program seeks undergraduate and graduate students with exceptional technical and research skills, combined with strong leadership potential. We look for diverse educational and professional experience.
• Must be enrolled in an accredited degree program with a concentration in business, project management, technology, or a related field.

The NYSTEC Internship Program for summer 2025 will run from May 12 - August 1. The typical schedule will be during normal business hours of 8:00 a.m. -5:00 p.m. Specific hours can be negotiated based on the intern's availability. Pay rates for interns are:

• $22 per hour for undergraduate students.
• $24 per hour for graduate students.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting www.nystec.com.