Outreach Project Manager

The Customer Outreach team at Puget Sound Energy is seeking a collaborative and organized Outreach Project Manager to join its team, which is focused on engaging customers who face higher burdens to participate in products and services as part of the clean energy transition.

This role is responsible for managing and executing creative and engaging outreach projects to achieve PSE's program participation goals in highly impacted communities and vulnerable populations. The Outreach Project Manager works closely with PSE's internal teams to ensure appropriate planning and execution of engaging outreach opportunities. This role will also be responsible for the execution of outreach initiatives and projects through local partnership creation and in coordination with other corporate initiatives.

This job is considered "safety sensitive" as defined in RCW 49.44.240 and is subject to preemployment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

• Lead complex, multi-faceted interdisciplinary outreach projects/campaigns that include managing and directing the deliverables of internal stakeholders to achieve program outreach goals.
• Manage assigned outreach campaigns and projects scope and objectives, schedule logistics, internal and external relationships/communication, and budget.
• Develop and maintain project schedules. Prepares and presents project progress and cost reports as required.
• Develop necessary outreach strategies required to meet project goals. Makes early identification of potential problem areas. Solves problems to ensure attainment of project goals.
• Develop and plan local direct-to-customer outreach campaigns/projects for the highly impacted communities and vulnerable populations (low income, tribal, seniors, etc.) per the outreach audience strategy in partnership with marketing/content workstreams for a strategic and holistic approach.
• Build strategic relationships to establish local support/understanding of company mission and business objectives. Creates opportunities for a two-way dialogue between community and PSE.
• Work as an integral member of a cross-departmental team in support of a wide array of public policy and local government affairs programs and initiatives. Ensure assigned outreach campaigns are coordinated with PSE's community engagement approach across multiple departments.
• Work collaboratively to develop a cross-department team to provide a consistent set of practices/protocols for communication with customers and communities in support of outreach initiatives.
• Create, document, and communicate project/campaign lessons learned and community engagement best practices.

• Bachelor's degree in marketing, communications, sustainable business, public relations, or commensurate experience or equivalent combination of education and/or work experience.
• 7 years' experience in external relationship marketing and business development.
• Experienced in representing various sensitive corporate positions.
• Strong project manager who engages "hands-on" activities
• Skilled in uncovering hidden "story" potential for working through corporate communications group to launch earned media effort.
• Ability to work successfully with external interested parties and communities representing diverse interests.
• Excellent verbal/written communication skills.

• Project Management Professional (PMP) Certification from a nationally recognized organization such as the Project Management Institute (PMI), highly desirable.
• Previous interactive community events or projects experience.
• Knowledge of energy efficiency, renewable energy, corporate responsibility and sustainability.
• Strong ability to work independently, but also contribute to the overall team goals, while embracing a shared vision.
• Ability to work successfully in networking with external stakeholders and communities representing diverse interests in the formulation of collaborative and viable partnerships.
• Ability to build strong relationships with internal and external constituents, utilize creative thinking and problem identification and resolution skills.
• Ability to handle difficult and/or sensitive issues while using tact, courtesy, and discretion.
• Proficient computer skills with Microsoft Word, Excel, and PowerPoint.
• Proficient in project management software such as MS Project, Smartsheet, etc.