Health and Wellness Coach (hybrid WFH Dublin, OH)

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors.

We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

About the role

The Health and Wellness Coach is responsible for conducting telephonic health coaching sessions with eligible participants. The primary function of this position is to engage the eligible participant to create and maintain a culture of health in their personal lives. The Health & Wellness Coach is responsible for developing a collaborative health coaching relationship with participants and is accountable for assisting the participant through the process of actively working towards better healthy providing support, encouragement, and education through motivational interviewing. When schedules allow, the Health & Wellness coach is responsible for assisting to take in-bound care coordination calls to assist Quantum's mission in providing the best member experience as our members navigate their healthcare journey.

What you'll do

• Utilize evidence based coaching skills, works with members to set health related goals and develop and implement effective strategies to reach those goals
• Provide coaching and education related to the following topics: nutrition, exercise, sleep, and stress management, tobacco cessation
• Assess health, environment, nutrition, and behavioral areas of concerns using a variety of assessments
• In response to assessments, coach and problem solve with member to identify and address specific goal(s) to support health and behavior change
• Apply motivational interviewing technique when engaging with members telephonically
• Utilize PIVIT systems, documents member goals, member reported data, behavioral outcomes, and administrative details of active and non-active cases
• Gather detailed and accurate information on assigned members and enters data into electronic systems and communication logs
• Create and sustain a supportive member-focused environment for behavior change
• Assures all member referrals are completed on a timely basis and documented according to client procedure.
• Manages time to ensure that appointments are kept and appropriate follow-up is done in a timely manner
• Complete outbound calls to engage with participants that are eligible for program enrollment and will provide necessary health coaching to reduce or eliminate high-risk behaviors
• Complete outbound calls to members regarding participation in Tobacco Cessation
• Complete outbound calls to re-engage unresponsive program participants in Tobacco Cessation
• Guide members and providers through the cost and complexity of healthcare.
• Answer inbound calls or online inquiries regarding claims, benefits, eligibilities, provider searches and other health-related inquires, as well as following up with members to ensure their needs have been met.
• Provide exceptional customer service to members, providers, office staff, and other representatives via inbound and outbound calls as well as online inquiries
• Use Quantum Health's systems and technology to accurately document all contacts related to patient care
• Conduct research on members' behalf to resolve healthcare issues
• Identify and escalate issues to appropriate team members for resolution

What you'll bring

• Education: Bachelor's degree in a health-related field required.(e.g. Wellness, Exercise Physiology, Public Health, Health Science, Nutrition, or Health Promotion)
• Licensure/Certifications: Health Coaching Certification or Nationally Board Certified in Health and Wellness preferred.
• Prefer a minimum of one year of experience
• Knowledge of current health issues and behavior-change strategies
• Ability to manage multiple members with different employer coaching structures and benefit plans
• Achieve or maintain role-related certifications (e.g. health education, Certified Health Education Specialist, health coaching, nutrition, American Council of Exercise)
• Experience with telephonic health coaching preferred
• Exceptional customer focus
• Demonstrated ability to work with diverse populations and cultural backgrounds
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to figure things out creatively with appropriate and creative use of resources
• Willing to accept flexibility in weekday working hours; needs to be available from 8:30 AM -10:00 PM based on business need
• Demonstrated accuracy and productivity in a changing environment
• Bilingual (Spanish/English) is helpful, not required
• Tobacco-free status for one year
• Protect and take care of our company and member's data every day by committing to work within our company ethics and policies

#LI-HW1 #LI- Hybrid

What's in it for you

• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
  
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer .
• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.