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National Accounts Team Lead

Summit Fire Consulting
United States, Minnesota, Mendota Heights
1250 Northland Drive (Show on map)
Apr 04, 2025

JOB SUMMARY: The National Accounts Team Lead is responsible for being the primary interface with the National Account Coordinators, under the direction of the Service Support Manager of National Accounts. ESSENTIAL JOB DUTIES: Act as the primary interface between Service Support Manager and other National Account Coordinators. Conduct weekly meetings with National Account Coordinators Train all new National Account Coordinators. Assign new accounts to appropriate National Account Coordinator. Lead the on-boarding process for a new national account customer. Audit and validate that national account customer administrative needs are being met. Assist in scheduling and assigning work orders and service requests to appropriate office. Follow up to make sure work is completed in a timely manner to customers' satisfaction. Assist in process invoices to customers and assist the district Service Administrators in following-up on service requests for national account customers. Review and follow up on additional repair quotes and proposals. Maintain SFNC's internal tracking system and any third party system utilized by the national account customer. Reporting to be completed, distributed, and review on a scheduled basis. Work directly with third party call center and ensure SFNC and national account expectations are being met. Work directly with service office to make sure national account customers questions are being answered. Support the sales efforts of the national account managers Other duties may be assigned. QUALIFICATIONS The qualifications listed below are representative of the elements required to perform the job successfully; however, in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications. Education, Training, Certifications: High School diploma/GED, required. Associate's and/or bachelor's degree, preferred. Experience, Knowledge, Skill Requirements: 1+ years of relevant experience, required. Communication Skills: Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders. Systems and Software Skills: Ability to operate a computer and use Microsoft Office, required. Other Qualifications: Valid driver's license with acceptable driving record, required. Must be able to comply with Summit's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement. PHYSICAL & WORK ENVIROMENT REQUIREMENTS Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties. Physical Requirements: While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist. Work Environment: Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. Employee will rarely be required to travel. We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer. While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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