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Customer Service Representative

TEKsystems
$20.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Herndon
Apr 08, 2025
Job Title: Customer Service Representative Job Description Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work. Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, and assisting with online and mobile banking. Initially, the candidate will focus on payments but will take on other transactions as they progress. Maintain a professional manner to build member confidence and trust. Adhere to all procedures stated in the company's MSR policy and procedures. Ensure compliance with operational, security, and control policies/procedures to prevent fraud and protect member information. Responsibilities * Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work. * Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, and assisting with online and mobile banking. * Maintain a professional manner to build member confidence and trust. * Adhere to all procedures stated in the company's MSR policy and procedures. * Ensure compliance with operational, security, and control policies/procedures, preventing fraud and protecting member information. Essential Skills * Minimum 1 year of call center experience (this role will be taking approximately 40 calls per day). * Customer service experience, with banking, credit union, or call center experience preferred. Additional Skills & Qualifications * Spanish proficiency is highly preferred for this position. * Salesforce experience is not necessary but nice to have. Why Work Here? * Official Credit Union of the Washington Commanders! * Top performers will be converted to permanent positions. * Voted top employer of Loudon County three years in a row. * Competitive benefits and salary upon conversion. Work Environment The work schedule is Monday to Friday, from 8:00 AM to 4:30 PM. This position is fully onsite, working with a team of 10 call center representatives. Job Type & Location This is a Contract position based out of Herndon, Virginia. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Herndon,VA. Application Deadline This position is anticipated to close on Apr 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.