Business Technical Analyst

Design, develop, enhance, implement, and support integrated solutions and reporting of business applications

Analyze core database schemas to facilitate and develop accurate custom reporting, including ad hoc and daily, weekly, monthly, etc

Production reporting of performance metrics

Management, administration, and real-time monitoring of business applications to enable and optimize the performance of the business

Provide hands-on support to troubleshoot, diagnose, and resolve business-impacting issues in conjunction with business partner, IT, and vendor

Propose changes to address system issues/problems/improve functionality and capability from a system/application support perspective

Document, track, and monitor problems to ensure a timely resolution

Perform continuous in-depth analysis on results and provide strategic data-driven solutions to improve performance

Complete user acceptance testing before deployment

Support system changes to ensure data integrity

Analyze, diagnose, and draw conclusions on simple technical problems

Participate in the development of online knowledge management tools for system procedures through effective interaction with business partners and broad understanding of policies and procedures within the division

For small to medium project efforts, analyze data, identify informational or process requirements/needs, write user stories, identify problems, provide technical advice or consultation, and develop logical solutions to problems

Create new and/or revised technical procedures and processes, and/or follow established procedures, service, and support standards

Typically has the following skills or abilities:

Bachelor's Degree in Business Administration or related field, or equivalent experience

2+ years business or system analyst experience

Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms and able to tailor communication to audience

Advanced knowledge of Microsoft Excel, Cognos, and/or SQL

Ability to work with and analyze large sets of data

Strong analytical and organizational skills

Demonstrated ability to problem solve and troubleshoot simple to relatively complex systems or process issues and design specific solutions

Ability to provide 24x7 global on-call production support as needed

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, pleaseclick here.

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