SCCM Engineer- Onsite

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Location: Gilberts, Illinois

• Lead the implementation of [SCCM/Intune - Autopilot Imaging] for number of devices, resulting in reduction in software deployment time and improvement in patch management efficiency.
• Developed and implemented for end-users and IT staff, growing overall system proficiency and reducing help desk tickets.
• Customer Service Skills, Superb communication skills, Team Leadership of resources in two different geographical locations. Team partner concern point for solving technical and administrative problems.
• Using tools such as ServiceNow to run daily, weekly, monthly report of team productivity. Review and interview new candidate for new Desktop engineering technician job openings. Ensure all contract level SLAs are being met on monthly basis. Ensure quality in service requests and incident management
• Ensure resource accountability, Manages all activities related to the staffing and operation. Plans, prioritizes, and schedules desktop engineering to ensure continuity of service for [number] devices, resulting in reduction in software deployment time and improvement in patch management efficiency
• Developed and performed for end-users and IT staff, increasing overall system proficiency and reducing help desk tickets. Customer Service Skills, Superb communication skills, Team Leadership of resources in two different geographical locations. Team issue point for solving technical and administrative problems
• Demonstrating tools such as ServiceNow to run daily, weekly, monthly report of team productivity. Review and interview new candidate for new Desktop engineering technician job openings. Ensure all contract level SLAs are being met on monthly basis. Ensure quality in service requests and incident management.
• Ensure resource accountability, Manages all activities related to the staffing and operation, Plans, prioritizes, and schedules desktop engineering to ensure continuity of service.

The annual salary for this position is between $[115,000 - 125,000] depending on experience and other qualifications of the successful candidate.

Medical/Dental/Vision/Life Insurance. Paid holidays plus Paid Time Off. 401(k) plan and contributions. Long-term/Short-term Disability. Paid Parental Leave. Employee Stock Purchase Plan. Eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Disclaimer! The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.