DTC Medical Sales Intern

Job Title: DTC Medical Sales Intern

Company: Atos Medical, Inc.

Position Type: Full-Time, Hybrid Internship (Summer 2025)

Location: New Berlin, WI

About Atos Medical:Atos Medical is dedicated to improving the quality of life for individuals with respiratory and voice care needs. We are seeking a motivated and enthusiastic Direct-to-consumer (DTC) Medical Sales Intern to join our team this summer.

Position Overview:As a DTC Medical Sales Intern, you will play a vital role in supporting our U.S. customer call-center operations and inside sales functions. Your efforts will focus on optimizing customer satisfaction and driving profitable growth through effective inside sales activities. This internship will provide you with the opportunity to assist with initiatives related to client retention and revenue generation throughout the sales cycle.

Key Responsibilities:

Customer Service:

• Take requests via phone or web shop and ensure accurate order entry.
• Communicate essential client information necessary for scheduling product shipments.
• Process assigned web-shop orders.
• Maintain accurate departmental notes regarding insurance, sales, customer orders, and demographic information.
• Collaborate with Logistics, Insurance, and Accounting Departments to ensure timely and accurate deliveries while prioritizing customer satisfaction.
• Communicate with the Insurance Department to ensure proper billing to insurance companies, contracts, and third-party payers.

Sales Function:

• Handle a variety of inbound and outbound customer calls.
• Conduct customer outreach and contact potential new customers referred by outside leads, doctors' orders, insurance information, and web shop inquiries.
• Process existing customer sales orders according to departmental instructions and quality procedures.
• Train on the complete catalog of Atos Medical's medical devices to provide technical product support and resolve customer inquiries and concerns.
• Support various stakeholders in monthly appointment planning and sales-related tasks for North America.

Skills You Will Develop:

• Customer service excellence
• Sales strategies and techniques
• Data analysis and management
• Medical sales and product knowledge

Qualifications:

• Current Junior standing for the 2024/2025 academic year
• Minimum GPA of 3.0 or higher
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Ability to analyze and maintain large quantities of data

Skills and Abilities:

• Proficient with the use of technology with programs such as MS Word and Excel, Salesforce experience preferred.
• Must have attention to detail and able to maintain accurate data entry activities.
• Possesses problem solving skills and takes the initiative to resolve deadline conflicts.
• Ability to manage time, multitask, and prioritize multiple assignments.
• Outstanding communicator and proactively works to resolve issues with a positive, professional attitude.
• Capable of working independently as well as in a team environment.

Atos Medical, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer Veterans/Disabled. To request reasonable accommodation to participate in the job application, please contact 800-217-0025.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox, Provox Life and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

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