New 
R&D IT Site Lead
 Spectraforce Technologies | |
 | |
 Apr 15, 2025 | |
|
Job Title: R&D IT Site Lead Duration: 12 Months Location: Plymouth, MN Job Summary: We are seeking an experienced and highly skilled technical leader to join our team. As the R&D IT Site Leader, you will be responsible for managing the R&D IT operations and serving as the single point of contact (SPOC) for all information technology-related requirements for the site. You will manage a team of FTEs/Partners and be responsible for ensuring the operations of our IT infrastructure, labs, and systems to support the research and development activities of the organization. Responsibilities: * Lead the R&D IT operations and serve as the SPOC for all IT-related requirements for the site. * Manage a team of FTEs and Partners to ensure the smooth operation of our IT infrastructure and systems. * Provide oversite of the end-user support for laptops, desktops, printers, and other IT-related equipment. * Ensure efficient onboarding of new employees and ensure their IT needs are met and manage the offboarding/exit process for departing employees. * Provide L2 network support and telecom, audio/video, and conferencing support. * Manage asset management, including laboratory tools and applications, and ensure compliance with IT controls. * Support GxP workstations and IT QA activities, including IQ/OQ and computer system validation. * Monitor the helpdesk ticketing queue and SLA adherence. * Provide in-country support for R&D IT tools and applications to external partners and other locations. * Serve as the SPOC for R&D Partner related requirements. * Manage local data center support including server/storage, Linux infra, and regular health monitoring, OS patches, and updates. * Coordinate with multiple stakeholders to consult on new requirements and ensure the smooth operation of our infrastructure and systems. * Direct backup and restoration, BCP/DRP documentation, and yearly testing. * Oversee on-premises applications and tools support, including IBM Rational Doors, DCC, PDM Link, license server, and other local applications. * Manage the budget forecast, including annual Capex/OpEx forecast and tracking, and approve invoices for various IT costs. * Manage IT procurement and vendor management, including laptop lease management and quarterly review, and annual support renewal of hardware/software and tracking. * Coordinate with Infosec for any security incidents and participate in regular compliance reviews & audits. * Review and manage access requests. * Participate in new office build-out/new projects, including planning passive/active networking components, collaboration equipment planning/setup, and project coordination and implementation. Requirements: * Bachelor's degree in computer science, Information Technology, or a related field. * At least 8 years of experience in IT, with a focus on R&D IT operations and management. * Proven experience in managing a team of FTEs and CWs. * Strong knowledge of IT infrastructure and systems, including networking, telecom, audio/video, and conferencing. * Experience with IT asset management and compliance. * Strong understanding of GxP workstation and IT QA activities, including IQ/OQ and computer system validation. * Experience with helpdesk ticketing and SLA adherence. * Strong knowledge of local data center support, including server/storage, Linux infra, and regular health monitoring, OS patches, and updates. * Experience with backup and restoration, BCP/DRP documentation, and yearly testing. * Strong understanding of on-premises applications and tools support. * Experience with IT procurement and vendor management. * Strong knowledge of budget forecasting and tracking, and invoice approval. * Experience with coordination with Infosec for any security incidents and regular compliance review. * Effective communication and interpersonal skills, with the ability to collaborate effectively with multiple stakeholders. * Strong problem-solving and analytical skills, with the ability to identify and resolve complex IT issues. * Excellent organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously. | |