Head of Key Account Management (North America)

At the heart of QIAGEN's business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees - around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people's lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

At QIAGEN, we are on a mission to make improvements in life possible. We are a global leader in molecular diagnostics and life sciences, providing innovative technologies and solutions that enable our customers to unlock valuable insights from biological samples. Our products and services are trusted by researchers, clinicians, and pharmaceutical companies worldwide to transform science into real-world applications.

QIAGEN is seeking a strategic and results-driven Head of Key Account Management to drive growth and deepen strategic partnerships within the Molecular Diagnostics and Life Sciences markets. This executive-level role will be responsible for managing and expanding relationships with QIAGEN's most critical North American customers, including leading diagnostics laboratories, biopharma, reference labs, research institutions, and strategic industry partners.

The ideal candidate is a seasoned commercial leader with a deep understanding of the molecular diagnostics and life sciences landscape, a track record of managing multi-million-dollar accounts, and experience working with a diverse group of customers from diagnostics to research and academia.

Key Responsibilities:

Strategic Account Leadership:

- Develop and execute multi-year strategic account plans to drive revenue growth and long-term value creation with assigned key accounts.

- Serve as the primary executive sponsor and point of contact for strategic customers across global regions.

Relationship Management:

- Build strong C-suite and senior-level relationships within customer organizations to understand their strategic priorities and align QIAGEN's offerings accordingly.

- Foster cross-functional collaboration to ensure customer success and satisfaction, including with R&;D, product management, marketing, operations, and regulatory teams.

Commercial Execution:

- Lead complex contract negotiations, pricing strategy, and solution delivery across a portfolio of QIAGEN products, services, and technologies.

- Collaborate with global and regional sales teams to identify upsell and cross-sell opportunities aligned with customer needs and market trends.

- Forecasting & Pipeline Management: Manage the pipeline, predict revenue trends, and optimize sales performance. Develop accurate forecasts and data-driven strategies to ensure sustainable growth.

Market Insight & Innovation:

- Act as the voice of the customer internally, providing actionable feedback to guide product development, innovation, and go-to-market strategy.

- Stay current on market dynamics, competitive landscape, emerging technologies, and regulatory developments in molecular diagnostics and life sciences.

Team Leadership & Development:

- Build, mentor, and lead a high-performing account management team to support execution.

- Promote a culture of accountability, collaboration, and customer-centricity across QIAGEN's commercial organization.

- Bachelor's degree in Life Sciences, Molecular Biology, Biotechnology, or related field; MBA or advanced degree preferred.

- 15+ years of progressive commercial leadership experience in life sciences, diagnostics, or biopharma industries.

- Demonstrated success managing strategic global accounts with revenues of $50M+.

- Deep understanding of molecular diagnostics technologies, workflows, and market trends.

- Proven ability to navigate complex decision-making environments and build consensus across internal and external stakeholders.

Preferred Experience:

- Background in molecular diagnostics, multiplex PCR, genomics, NGS, or related fields.

- Experience with OEM partnerships, strategic collaborations, or channel development.

- Familiarity with regulated environments (CLIA, CAP, FDA, IVDR, etc.)

- Excellent communication, negotiation, and executive presence.

- Willingness to travel domestically and sometimes internationally up to 50-60%.

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including but not limited to assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

QIAGEN complies with applicable laws regarding the confidentiality of employee health information and the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Candidates who require accommodation should contact Benefits@QIAGEN.com. This policy is part of QIAGEN's ongoing efforts to support public health efforts and to ensure the safety and-well-being of its employees, customers, business partners, and community.