Customer Experience Regional Supervisor - Midwest

Customer Experience Regional Supervisor

Job Summary:

The Customer Experience Regional Supervisor is responsible for driving revenue growth and ensuring exceptional customer service across an assigned region. This role involves driving towards performance goals, developing teams, and fostering a customer-first culture while optimizing operational efficiency. The ideal candidate is a strong leader with a track record of exceeding business objectives and enhancing customer satisfaction.

Key Responsibilities

Revenue Growth & Performance Management

• Develop and execute strategies to maximize sales, profitability, and market share within the region.
• Analyze performance metrics and identify opportunities for improvement and expansion. Collaborate with leadership to set goals, budgets, and action plans that drive growth.

Customer Focus & Service Excellence:

• Ensure that teams deliver exceptional customer service and maintain strong client relationships.
• Implement customer feedback strategies to improve service quality and retention.
• Address customer concerns and ensure a consistent, high-quality experience across all locations.

Leadership & Team Development:

• Recruit, train, and mentor high-performing teams, fostering a culture of excellence.
• Encourage collaboration and teamwork to enhance engagement and productivity.
• Lead by example, promoting a positive and inclusive workplace where employees feel valued.

Operational Efficiency & Continuous Improvement:

Qualifications & Skills

• Bachelor's degree is preferred; an associate degree with relevant experience will also be considered
• 3-4 years of supervisory, team leadership, or managerial experience preferred
• Excellent communication, conflict resolution, and problem-solving abilities.
• Excellent customer service mindset with a passion for delivering value to clients.
• Up to 25% travel required
• Strong ability to analyze data, set goals, and drive financial performance.

Why Join Us?

• A dynamic and collaborative work environment focused on success.
• Opportunities for professional growth and career advancement.
• Competitive salary, performance incentives, and benefits package.

Benefits:

• $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
• 401k with Company Match
• Profit Sharing
• Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
• Dental, Vision, Disability and Life Insurance
• Get Paid Weekly
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program

About Us:

• As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship.
• We are an Equal Opportunity employer, including Veterans and Individuals with Disabilities committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability.
• Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email; hr.dept@geminisignproducts.com or call (507) 263-3957 and ask for the Human Resources Representative assigned to the location of interest.
• Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

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