Employee Relations Specialist I

Employee Relations Specialist I

At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Employee Relations Specialist I to provide general administrative support for the Employee Relations function, to include, but not limited to electronic file maintenance, review and processing of designated terminations, completion of standard separation agreements as requested, employee relations intake and assignment/escalation as needed, daily administrative support, and other administrative duties as assigned; assists with and/or responds to Tier 1 employee relations questions; and assists with and/or handles Tier 1 employee relations investigations with appropriate oversight.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Processing unemployment claims and coordinating hearings, and electronic file maintenance.
• Review and processing designated terminations.
• Completion of standard separation agreements as requested.
• Employee relations intake and assignment/escalation as needed.
• Other administrative duties as assigned.
• Assists with and or responds to Tier 1 employee relations questions and assists with and/or handles Tier 1 employee relations investigations with appropriate oversight.

Qualifications:

• Associate's Degree or equivalent experience required; Bachelor's Degree preferred or equivalent experience
• 1-3 years of experience in Human Resources or Office Administration
• Intermediate Level Microsoft Office Applications with Word/Excel
• Excellent attention to detail, ability to prioritize work and exceptional customer services skills
• Ability to exercise sound judgment
• Paramount sensitivity to and ability to maintain confidentiality

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Employee Relations Specialist I is an intermediate-level human resource professional responsible for providing strategic human resources consultation to managers and associates pertaining to workforce matters and company and division policies and procedures in furtherance of business operations, associate engagement, and legal compliance. The Employee Relations Specialist I will be assigned specific business teams or divisions which involve intermediate-level complexity and/or human resources support with appropriate oversight, while also being called on to provide human relations counseling and conduct workplace investigations.

Essential Job Duties and Responsibilities

• Utilizing independent judgement, provide strategic advice to managers on workforce matters with mid-level complexity including but not limited to associate development, retention, performance and conduct related disciplinary action, terminations, and organizational/divisional initiatives with appropriate oversight.
• Guide managers in assessing need for and developing teammate-related communications including corrective action and termination documentation with oversight as needed.
• Intake human relations questions/ matters/investigations received through various means (including phone, email, and Help Desk tickets) and assign/escalate to relevant HR Relations team member and/or take lead using independent judgement with appropriate oversight as needed
• Strategize with managers in improving work relationships, resolving teammate concerns, enhancing associate engagement and retention, and fostering compliance with company/division policy and applicable laws.
  Investigation of teammate grievances with mid-level complexity, identifying and recommending any appropriate action items to include without limitation, enhancements or changes in policies or practices as needed. Partner with HR Relations leadership team and HR Business Partner team in development of any such policies.
• Evaluate value of dispute resolution to resolve workplace conflicts and mediate such disputes between teammates and managers as needed.
• Assist with and/or respond to Tier 2 associate relations questions and draft severance agreements.
• Prepare and finalize employment action and investigation documentation and update within case management system.

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience

(Preferred): SHRM-CP or PHR certification

2-4 years of experience in Human Resources or Office Administration

Skills, Knowledge and Abilities

• Excellent attention to detail
• Excellent written communication and verbal communication skills
• Excellent customer service orientation
• Good interpersonal skills
• Strong prioritization skills
• Independent decision making skills
• Team building skills
• Ability to understand and follow specific instructions and procedures
• Ability to exercise sound judgment
• Ability to gather data, to compile information, and prepare reports
• Ability to deliver a high level of service and quality
• Ability to work effectively with management
• Ability to research and analyze data effectively
• Well-organized and able to handle a fast-paced work environment
• Paramount sensitivity to and ability to maintain confidentiality
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.