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Patient Advocate

Cognizant North America
paid holidays, 401(k), stock options
United States, Kansas, Kansas City
Apr 21, 2025
Patient Advocate Job Summary The Patient Advocate connects uninsured patients with programs that cover their medical expenses, acting as a liaison among patients, hospitals, and government agencies to ensure eligibility for Medicaid, social security, county indigent, or other types of healthcare funding. Key Duties and Responsibilities Complete and follow through on applications until approval Ensure timely and accurate documentation in applicable systems Provide exceptional customer service Maintain and manage patient account work queue Collaborate with hospital staff and other stakeholders Handle incoming and outgoing calls, track necessary enrollment paperwork Maintain structured contact with applicants and government agencies Assist applicants in gathering required documents Review patient information for eligibility and accuracy Develop professional relationships with hospital staff Adhere to confidentiality, EMTALA, and HIPAA guidelines Work effectively with diverse groups and demonstrate strong communication, organization, administrative, and time management skills May require local travel Skills and Qualifications Adaptability to adjust with new tools, workflows or updates to government programs Strong administrative and customer service skills Self-motivated and able to work independently Strong oral and written communication skills Ability to navigate hospital settings and patient rooms Excellent multitasking and time management skills Prior hospital experience preferred Professional experience with state and federal programs Proficiency in Microsoft Office Suite Requirements Six months to one year of related experience and/or training Equivalent combination of education and experience Salary and Other Compensation The annual salary for this position is between $22.00 - $25.00 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. Benefits Medical, Dental, and Vison benefits 401K and employee stock options Paid holidays and PTO Employee referral bonus program Career Growth opportunities Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.