Automotive Solutions Provider

Location: Hybrid Rockford, IL

Schedule: Wednesday through Saturday, 6pm - 5am or

Saturday through Tuesday, 7pm - 6am

Salary range: $18.28 - $22.86 per hour based on experience

What work will you perform?

As a Solutions Provider, you will work with assigned Landstar agents reviewing the processes that impact the customer experience. You will assist in identifying the best procedural practices both organizationally and locally, documenting them for corporate reference to ensure safe on-time pickup and delivery as well as claim free shipments for all automotive loads. This department aids Landstar agents, Business Capacity Owners (BCOs) and field personnel 24 hours a day, 7 days a week in order to fairly arbitrate any customer, BCO, Broker Carrier or agent conflicts.

Essential Responsibilities:

• Monitor customer websites i.e. EDI, eSupplier Connect, Penske, LMS (Ryder) for on-time pickup and delivery.
• Respond to and resolve pickup, transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers.
• Document and complete any real or potential issue on the Landstar Service Incident Report (LSIR)/Exception Report.
• Handle all incoming customer calls tracking loads, adding or canceling shipments of contracted routes.
• Administer load enhancements to ensure coverage of automotive shipments.
• Monitor all loads in transit to ensure loads are tracking and progressing toward on time delivery.
• Assist agents in covering their automotive freight.
• Assist agents in understanding all customer scorecards and requirements.
• Train agents on how to use and update all customer websites.

Minimum Experience and Qualifications:

• High School diploma or general education degree (GED)
• One year of administrative customer support

Preferred Experience and Qualifications:

• 6 months of operational or transportation experience

Knowledge, Skills, and Abilities:

• Geographical knowledge - North America
• Excellent working knowledge Word, Excel, Internet and Outlook, required.
• Excellent verbal and written communication skills
• Strong organizational skills
• Must be able to work independently; ability to research and utilize available resources to make decisions with limited supervision
• Capacity to manage multiple tasks, including long-term and short-term projects

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.