Senior Program Manager, Technology Programs

Position Number: 41160741

Payroll Title: Public Education Specialist 3

Job Code: 004168

Job Open Date: 4/18/2025

Application Review Begins: 5/5/25; open until filled

Department Code (Name): UNEX (Professional and Continuing Education)

Percentage of Time: 100%

Union Code (Name): 99 (Non-Represented)

Employee Class (Appointment Type): Staff (Career)

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 19

Pay Rate/Range: The budgeted salary range that the University reasonably expects to pay for this position is $58,600 to $85,000/year. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full salary range for this position is $58,600 to $100,800/year.

Work Location: Kerr Hall - 2160

Working Days and Hours: M-F; 8am-5pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement, if applicable: In person during the probationary period; eligible for hybrid upon successful completion of probationary period

Special Instructions:

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement:

UC Santa Barbara Professional and Continuing Education, previously known as UCSB Extension, is an agile, self-supported UCSB Department offering professional courses and certificate programs to over 3000 students per year. We provide coursework on essential skills and expertise to compete in today's job market to all local and non-local students and professionals, corporate training and executive education. Our Open University program provides a gateway to the wealth of UCSB courses to all community members. Our International Programs enable visiting scholars and professionals from all over the world to experience the outstanding research and instruction at our top-rated University.

Benefits of Belonging:

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC

Brief Summary of Job Duties:

Under the general supervision of the Associate Dean of Professional and Continuing Education (PaCE), leads the development of new technology programs by conducting research to assess market demand and financial viability. Analyzes industry trends, advises leadership on growth opportunities, and establishes partnerships with technology companies to enhance program offerings. Duties include managing Advisory Board members for curriculum input, designing course content and learning outcomes, and collaborating with instructional designers to develop course materials. Oversees program budgets, sets fees, and ensures compliance with academic and industry standards. Additionally, coordinates with organizations for co-sponsorships, work with marketing teams to promote programs, and liaise with UCSB departments to resolve logistical and student service issues. Also engages in outreach with professional associations and monitors competitor programs to identify market trends and opportunities.

The incumbent oversees and manages existing professional programs in the PaCE Technology domain, ensuring their quality, financial viability, and alignment with PaCE institutional goals. Monitors annual budgets and enrollment trends, recruits and hires instructors as needed, and manages instructor contracts in compliance with university policies. As the primary liaison for collaborative technology programs with UCSB departments, oversees course logistics, including scheduling, classroom assignments, and instructional technology needs. Maintains expertise in the PaCE Student Information System to track enrollments, manages instructor accounts, and generates reports. Works closely with the Program Support Coordinator to ensure smooth program operations, evaluates instructor performance, and coordinates training as needed. Collaborates with Marketing to promote programs, enhance student retention, and maintain an up-to-date web presence. Provides leadership with enrollment and budget projections, reassessing program performance and annual return on investment.

Required Qualifications:

• Bachelor's Degree in related area and / or equivalent experience / training.
• Continuing education in a related field.
• Minimum of 4 years of experience in outreach to corporations and in developing organizational collaborations
• 1-3 years of experience in management, marketing, sales, and business processes.
• 1-3 years of experience in sales and customer relationship management software such as Salesforce.
• 1-3 years of experience in producing and delivering training programs.
• Working knowledge of online training platforms, technology and best practices.
• Excellent analytical skills to understand how student needs can be addressed through the design and delivery of training programs.
• Demonstrated, excellent interpersonal and writing skills for collegial and professional exchanges with diverse audiences in university as well as business settings.
• Thorough knowledge of and skill in delivering programs.
• Solid knowledge of MS Office Suite, Google Suite, Zoom software.

Preferred Qualifications:

• 1-3 years of experience in conducting customer needs assessment.
• 1-3 years of experience in customizing systems and tools to support operations.
• Solid knowledge of Destiny One student lifecycle management software.

Special Conditions of Employment:

• Satisfactory conviction history background check
• UCSB is a Tobacco-Free environment

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegation or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Job Functions and Percentages of Time:

60% New Program Development

Under the general supervision of the Associate Dean of Professional and Continuing Education (PaCE), the incumbent:

• Conducts market research to assess new programs' potential market and financial viability.
• Tracks and analyzes changing trends relevant to the Technology portfolio, particularly in continuing and professional education, to provide strategic insights. Advise PaCE Dean and Assistant Dean on market needs and opportunities for growth.
• Establishes and cultivates collaborations with Technology companies in the UCSB service area, leveraging industry relationships to implement expertise-driven initiatives and expand offerings that drive revenue growth for PaCE.
• Identifies and manages Advisory Board members who will actively participate in the co-designed curriculum of new programs by providing guidance and feedback.
• Designs curricula, create course titles, prepares course descriptions, defines learning objectives, develops course syllabi, including recommended assessments to measure learning outcomes, and obtains all the necessary course and instructor approvals.
• Works with the instructional Designer, auditing course content, managing requirements, and description.
• Develops and implements new, sustainable, fee-supported programs, certificates, courses, and workshops in Technology. Manages program and course budgets, setting course fees to ensure profitability while adhering to PaCE and campus policies and procedures.
• Coordinates with regional, national, and international organizations to ensure PaCE's certificates and programs meet requirements and other continuing education standards, and works with these organizations on co-sponsorship arrangements.
• Works with PaCE Marketing staff to suggest marketing strategies for promoting new programs, certificates, and other academic programs that target and reach new audiences.
• Performs outreach and maintains relations with professional associations, as well as local, regional, national, and international companies, to attract exceptional students to PaCE international programs.
• Monitors other private and public schools and universities for similar or competitive programs that could directly affect the market base or present new or complementary opportunities.

40% Program Management

• Oversees existing Professional programs in the Technology domain.
• Manages the annual budgets the existing programs.
• Recruits and hires instructors as needed.
• Works with PaCE Finance staff to issue and enforce contracts that adhere to PaCE and university policies and procedures.
• Interfaces and coordinates with UCSB partner departments and administrative services to prevent and resolve logistical and student service problems and issues.
• Acquires and maintains functional knowledge of the PaCE Student Information System (SIS) operation, with particular emphasis on:
  • Reporting
  • Revising/confirming contract details
  • Creating new instructor accounts
  • Checking instructors' contact information
  • Monitoring course enrollments
  • Course and section creation
• Works with Customer Success and Outreach (CSO) to respond to all escalated student requests and issues, requesting classrooms, staying up to date on all instructional spaces, requirements, and teaching technology.
• In collaboration with the Program Support Coordinator:
  • Manages Course Logistics: organizes quarterly course schedules, secures locations, and manages audiovisual needs while ensuring instructors have the necessary materials and support.
  • Manages Instructor Relations & Contracts: handles instructor communications, negotiates contracts and compensation, and collaborates with Program Support to facilitate approvals for new courses and instructors.
• Oversees instructor performance, checking course and instructor evaluations and addressing areas needing improvement, working with the Instructional Developer and the Program Support Coordinator to perform instructor training as required.
• Works with the Associate Dean in collaboration with other Program Managers and Program Support regarding hiring strategy and quality control.
• Works with Marketing to promote existing programs; is responsible for marketing actions to boost enrollments and retain students as needed. Collaborates with original content and revisions to campaigns and drip marketing strategies.
• Work with the web team to maintain the web presence of all programs under their domain, ensuring accurate and timely information is accessible.
• Provides PaCE Leadership with enrollment projection figures, helps with budget projections, and yearly reassessment of program portfolio performance and ROI.

UC Vaccination Programs Policy:

As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

* UC Santa Barbara COVID-19 Information - https://www.ucsb.edu/COVID-19-information

* University of California Policy on Vaccinations - https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Employment Opportunity:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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