SAP Delivery Manager(remote)

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY:

The SAP Service Delivery Manager is responsible for the efficient, timely, and quality-driven delivery of all SAP-related services across the organization, including implementation, support, and upgrades. This position ensures alignment between SAP service delivery and the company's strategic goals, while maintaining stakeholder satisfaction and operational excellence. This position operates with a high level of autonomy and requires strong leadership, decision-making, and strategic planning abilities. The SAP Service Delivery Manager interacts with internal departments, executive leadership, and external vendors to ensure SAP service excellence and alignment with business goals. The role includes managing and supporting a cross-functional team and ensuring compliance with relevant regulations. The incumbent has authority over SAP operations budgeting and vendor contracts, and plays a critical role in shaping the long-term SAP strategy of the organization.

JOB ROLES AND RESPONSIBILITIES:

1. Manage end-to-end SAP service delivery lifecycle, including planning, execution, support, and continuous improvement, ensuring adherence to SLAs, KPIs, and quality standards.
2. Act as primary liaison between internal business units and SAP service providers, ensuring alignment with business goals and stakeholder satisfaction.
3. Lead and coordinate SAP projects such as implementations, support, upgrades, integrations, and migrations to ensure they are completed on time, within scope and budget.
4. Oversee incident and problem management processes to ensure prompt resolution and minimize business disruption.
5. Optimize SAP solutions through automation, innovation, and the implementation of industry best practices and standards.
6. Lead a cross-functional team, including SAP consultants, developers, and support staff, ensuring alignment with business objectives and that all members have the support they need to succeed.
7. Manage vendor and third-party relationships, including contract negotiation, compliance, and performance oversight.
8. Oversee SAP service financials, including budgeting, cost optimization, and reporting, ensuring efficient resource use and cost control.
9. Identify and mitigate risks related to SAP delivery and ensure compliance with data security, regulatory standards, and internal policies.
10. Select, develop, and evaluate staff to ensure the efficient operation of the department.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Understand and ensure compliance with Audit requirements.
13. Ensure compliance with HIPAA regulations and requirements.
14. Demonstrate Company's Core Competencies and values held within.