Process Improvement Consultant (Remote)

This is a remote role that may only be hired in the following location(s): AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME,MS, NC, NE, NM, NV, OH, OK, OR, PA, RI, SC, SD, UT, VA, VT, WV Please note the preferred location for this remote role is based in North Carolina.

This position provides personal leadership and consultation towards business process management and process improvement efforts across the Bank. This position is within the Strategy organization. Reduce risk, drives cost reduction, improved client experience, and other process quality improvements. Leverages Lean Six Sigma methodologies to evaluate operational processes and data in collaboration with business teams. Develops strategies that drive continuous improvement based on the results of process analysis. Partners with business to document process, risk and controls for RCSAs.

Process Improvement - Partners with executive leadership to identify and select Lean Six Sigma projects that reduce cost and improve client satisfaction. Determines areas of improvement within business processes and operational data through analysis. Participates in department strategic planning and creates business cases to illustrate the scope of planned process improvements.

Project Management - Leads consultative projects with major impact across the enterprise. Drives all aspects of project life cycles and may manage a project associate team. Aligns project strategies and results with wider organizational needs. Determines methods to gauge and report on project success.

Collaboration - Works closely with project teams on process improvement planning, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank.

Business Expertise - Develops a strong understanding of processes in assigned business area in order to provide relevant, accurate guidance to leadership and project teams. Reviews documentation such as audit reports, performance metrics, and other indicators to build a thorough understanding. Maintains a strong knowledge of Lean Six Sigma or other process improvement methodologies, as well as change management practices that ensure the successful adoption of improvement recommendations.

Bachelor's Degree and 6 years of experience in Process improvement, consulting or product development OR High School Diploma or GED and 10 years of experience in Process improvement, consulting or product development

Preferred:

• Experience in process improvement, consulting, and process modeling at a Large Financial Institution
• Experience in risk and control identification and partnering with risk
• Ability to apply structured problem-solving methodologies such as Lean Six Sigma and Value Stream Mapping
• Experience utilizing ARIS BPMN Software or other BPMN Software
• Certified Six-Sigma Green Belt or a comparable certification

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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