Scrum Master II

This is a remote role that may only be hired in the following locations: NC, TX

This position works closely with the product and software development teams through guiding and facilitating adoption of the Scrum framework.

Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating, meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement.

• Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions. Facilitates communication and information exchange between external groups and the project team. Monitors project progress, provides timely feedback, and drives a culture of agility and learning.
• Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. Hosts regular sessions to share updates with product stakeholders about how the project is progressing. Ensures that the team is meeting deadlines with the desired outcome.
• Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team.
• Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders.

Bachelor's Degree and 4 years of experience in OR High School Diploma or GED and 8 years of experience in

• Facilitation of PI Planning and Remote Collaboration - Demonstrated experience leading virtual PI Planning sessions with distributed teams across the country, ensuring strategic alignment and seamless execution.
• Dashboards and Metrics Management in Jira - Proficient in creating and managing dashboards, queries, and custom metrics in Jira to support ART-level and team-level reporting and decision-making.
• Cross-Functional Risk Mitigation and Delivery Coordination - Coordinated across internal teams, business partners, and vendors to proactively identify risks, remove blockers, and meet delivery milestones in complex environments.
• Mentoring and Community Leadership in Agile Practices - Actively mentors Scrum Masters and participates in communities of practice to share best practices, driving agile maturity and continuous improvement.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.