Continuous Improvement Manager

Job Summary: The Continuous Improvement Manager is responsible for delivering service excellence utilizing people, processes, and technology on all projects. The Manager-Continuous Improvement performs data gathering, root cause analysis and performance trending in order to develop appropriate process control changes. Manages the initiatives, owns execution of improvement plans, controls and closes projects, and facilitates post-implementation metric review; ensuring project meets or exceeds timeline, budget and quality expectations. This includes requesting resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Utilizes leadership skills, sound judgment, and discretion to positively impact project teams and overall project success. Makes management presentations and submits reports as required. Manager-Continuous Improvement is responsible for leading projects and initiatives and influencing others but is not responsible for administering discipline to employees. Performs other duties as needed.

Education and Experience: Bachelor's Degree required. Master's level Degree preferred. Minimum of three years work experience in a healthcare related field, including a basic level of knowledge and understanding of clinical process and workflow, required. Minimum three years direct work experience in a process improvement or project management capacity, including all aspects of project delivery, preferred.

Knowledge and Skills: Excellent analytical, communication, presentation, and documentation skills, and ability to plan and organize technical and analytical work. Able to use project planning software, spreadsheets, PowerPoint and word processing software; input data, typing, copying, and effective use of the telephone. operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Valid driver's license required at the time of hire. Certification in Project Management from Project Management Institute (PMP or CAPM), International Institute for Learning (APMC), or American Academy of Project Management preferred. Six-Sigma Certification preferred.