Senior Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?

• Act as the liaison between the business units, technology teams, and support teams.
• Work with business stakeholders and in some cases clients to determine business and technical requirements for new features/functions.
• Collaborate with scrum team members and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Successfully handle research for multiple initiatives simultaneously.
• Assist Agile Business Analysts with research and analysis.
• Engage in all Agile Scrum ceremonies as Business Analyst.
• Develop user stories using interviews, document analysis, story workshops, site visits, business process descriptions, and prior experience.
• Establish and regularly refine/prioritize product backlogs for one or more scrum teams.
• Collaborate with Scrum team members to refine business and processing logic.
• Assist with the release planning and roadmapping process.
  Provide input to and review of all related project documentation.
• Provide tactical direction as-needed, and effective decision-making to issues as they arise from the team. Manage resolution of defects and customer support issues as needed.
• Contribute across the entire product life cycle, from strategic planning, to daily product development activities and through to product release.

Minimum Qualifications

• Bachelor Degree - preferably in Business, Finance, or Computer Science.

• Knowledge of Agile project delivery skills

• Excellent communication, interpersonal, negotiating and technical skills

• Understanding of various payment mechanisms: credit cards, debit cards, EMV and emerging payment technologies

• Strong analytical and product management skills, including ability to interpret customer business needs and translate them into features, stories, and functional requirements.

• Leadership and organizational skills required to drive projects to successful completion and resolve issues as necessary.

• Ability to interact professionally with a diverse group including executives, managers and subject matter experts.

• Strong presentation skills

Preferred Qualifications

• Three or more years of Business Analyst and/or Product Owner or other relevant experience

• Experience in the payments/merchant acquiring industry (Preferably on Boarding and Servicing area)

• Knowledge of SAFe or Safe Certified

• Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review may exist at this level.
• Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups.
• Supervision - Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
• Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge
• MS Office & Flowcharting - Word, Excel, PowerPoint, Visio. Familiar with several common drawing techniques using Visio or UML

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.