ROI Call Support Tech I - PHMI Medical Records

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation's leading health systems with nearly 50,000 employees and physicians. Fourteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

To answer high volume incoming phone calls from various Release of Information (ROI) requesters regarding the status of ROI requests. Utilizes EMR/tracking applications to track and find the status of ROI requests and to document the notes regarding the telephone conversation. Coordinates with ROI processing techs, if needed, to find out more information on any of the ROI requests. Routes calls and notifies team members and management regarding specific problems. Follows up on invoices for processing and timely payment. Other duties as assigned.

EDUCATION, EXPERIENCE, TRAINING

Required qualifications:

1. High school diploma or equivalent
2. Excellent telephone, verbal communication, and interpersonal skills
3. Ability to multi-task, prioritize needs to meet required timelines
4. Good computer skills
5. Documentation skills
6. Strong time management and decision-making skills
7. Punctual with great attendance
8. Analytical and problem-solving skills
9. One year of Call Center experience required preferably in healthcare environment.

10. Bilingual - Fluent (able to understand and speak) English and Spanish.

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.00 to $23.81. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.