Commercial Recovery Resolution Officer

This position provides the primary collection effort for all commercial loans in charge-off status. Performs analysis and data gathering to determine the collectability of charged-off commercial loans. Mitigates loss by coordinating collection, negotiation, and repayment activities, including management of third-parties involved in collections. Reports and tracks progress to assist management in monitoring loan status, maximizing recovery dollars through all activities for the Bank.

• Collections - Coordinates the collections efforts on a multi-million dollar portfolio of charged-off commercial credits. Engages third party companies that collect on charged-off loans, managing the assignment, repossession, or liquidation of loan collateral. Conducts asset searches utilizing existing products, and investigates new tools that could aid in collection efforts.
• Analysis - Analyzes information to determine the collectability of charged-off commercial debts, and to track the progress of collection efforts. Reviews collection files, conducts phone inquiries, pulls data from online systems, and performs other actions to source necessary analytic information.
• Negotiation - Negotiates settlements within established Letter of Authority or via collaborations with management. Creates proposals focused on the best case recovery settlement.
• Reporting - Produces reports and tracks collection efforts for management. Recommends process improvements or new assistive tools identified through reporting.

Bachelor's Degree and 4 years of experience in Banking or Collections OR High School Diploma or GED and 8 years of experience in Banking or Collections

Skill(s): Ability to read, digest and take action on bank documents, such as Note, Security Agreements, DOT, etc.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.