Retail Fulfillment and Receiving Support Associate, South Hills Village Mall - Full Time

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

We believe in creating a welcoming environment where both customers and team members feel valued. As a Fulfillment and Receiving Support Colleague, you'll play a vital role in keeping our store running smoothly and efficiently. In this role, you'll help manage the flow of merchandise in and out of the store, carefully handle inventory, maintain an organized stockroom, and pick, pack, and ship customer orders with care and attention to detail. Every task you take on will contribute to creating an exceptional shopping experience for our customers. Your dedication to teamwork will shine as you collaborate with colleagues to achieve department goals and foster a positive workplace. Most importantly, you'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed.

We're looking for flexible, team-oriented individuals who thrive in a fast-paced environment. If you're someone who can handle multiple tasks and is available to work a variety of shifts, including nights, weekends, and holidays then come be part of a team that's dedicated to making every customer feel at home.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

What You Will Do

• Deliver Customer Service Excellence: Greet customers warmly, actively listen to their needs, and provide thoughtful assistance. Take the time to understand their concerns and resolve issues promptly, ensuring a seamless and positive shopping experience.
• Receiving and Unloading: Receive and unload merchandise from delivery trucks; unpack merchandise from vendor boxes; and remove merchandise from plastic bags and packaging.
• Sorting and Organizing: Sort and organize merchandise based on its type, size, or category. Ensure that items are properly labeled, tagged, or marked for easy identification and retrieval. Keep the receiving area clean and organized.
• Inventory Control: Apply Radio Frequency Identification (RFID) tags and conduct inventory scans with precision. Stay ahead of potential challenges by maintaining operational excellence and minimizing shortages.
• Processing and Signing: Complete all processing and receiving activities in accordance with productivity standards, timelines, and asset protection inventory control and compliance procedures.
• Stockroom Management: Transfer merchandise from the receiving area to the stockroom or sales floor and assist the Merchandise Team in the movement of fixtures and merchandise for new product placement, season changes, and clearance set.
• Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives their package in good condition; process shippable returns and abandoned in store pickup orders.
• Conduct Customer Pick-up: Retrieve orders from our back-of-house storage and deliver them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
• Team Collaboration: Work closely with colleagues to achieve department goals, fostering a supportive and positive work environment. Share insights, offer assistance proactively, and address challenges early to keep operations running smoothly.

Who You Are

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with colleagues and customers.
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
• You can handle electronic devices with no problem.
• Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English.
• No Education or Experience Required.

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.
• Lifting and moving items weighing up to 50 lbs.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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