Growth Strategy & Operations Manager (Embrace)

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Growth Strategy & Ops Manager is responsible for managing and enhancing Embrace's strategic relationships with senior living community operators and key partners. This role emphasizes relationship management, contract oversight, and operational excellence post-agreement, driving alignment with Embrace's strategic growth and operational objectives. The position reports directly to the General Manager.

You Will

Collaborate with the Embrace and SCAN Executive leadership, as well as other cross-functional teams (e.g., Corporate Strategy, Marketing) to establish and enhance strategies for partner relationship management and operational excellence.

Conduct industry research/due diligence to identify best practices in senior living operator relationship management.

Engage cross-functionally with internal stakeholders including Marketing, Operations, Clinical, Product, Network, and other departments to ensure alignment with partner expectations and successful contract execution.

Lead and project manage relationship onboarding and operational integration of new senior living operator partnerships.

Coordinate and oversee periodic strategic reviews and business performance assessments with key senior living community operators.

Collaborate with operational leaders to identify and track key performance indicators for partner relationships, ensuring robust performance management and continuous improvement.

Collaborate with data and finance teams to design and maintain performance dashboards related to partner relationship success and operational metrics. Partner with Finance to forecast operational and financial outcomes tied to partner agreements.

Support preparation for executive presentations related to partner relationship status and strategic planning (Board meetings, Executive Leadership Team meetings, various steering committee meetings, etc.).

Develop and lead internal training and communication initiatives to educate Embrace teams about senior living operator partnerships, ensuring consistent understanding and effective support across the organization.

Serve as the primary escalation point for relationship issues, proactively addressing and resolving concerns to maintain strong partner satisfaction and retention.

All other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience preferred.
• 6 years of experience in healthcare management consulting, sales strategy & ops, corporate strategy, commercial strategy, venture capital
• Experience with healthcare payers and / or Medicare Advantage
• Experience with project and / or plan implementation, managing multiple stakeholders with different priorities and moving a cross-functional team towards the same goal in terms of execution
• Ability to collect, organize and analyze complex data at a macro and micro level with the goal of making structured, data-driven decisions in an ambiguous strategic context
• Ability to collaborate across all levels, proactively seeking stakeholders' inputs and exploring a wide range of options before deciding / acting
• Strong analytical and problem-solving skills with attention to detail
• Proven track record of effectively managing multiple large-scale, diverse, and complex projects simultaneously. Ability to excel in an ambiguous environment, flexing to new priorities
• Excellent interpersonal skills, with proven ability to collaborate with stakeholders across all levels of the organization, both in-person and virtually
• Demonstrated strategic thinking capability and planning for short and long-range goals required
• Highly developed oral and written communications skills with the ability to effectively convey information in a clear and concise manner; strong presentation skills

What's in it for you?

• Base Pay Range: $106,200.00 to $169,900.00 annually
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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