Sr Analyst - RQ Business Applications

POSITION OVERVIEW:
Responsible for the analysis, design, development and implementation of end-to-end Account Establishment & Maintenance (AE&M) for an improved customer experience. Identify root cause issues, develop solutions in support of Operations, Sales and customers. Support growth and retention of profitable LTL business. Problems faced are typically not complex.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Conduct analysis of customer data to solve business problems and deliver operational and customer benefits.

2. Participate in initiatives to develop and sustain internal processes. Ensure audits, governance and controls are in place

3. Conduct research to identify and correct root cause opportunities related to customer pricing not being applied on shipments, customer hierarchy updates, rating, billing and shipping process errors.

4. Provide pricing agreement interpretation based on the customer's pricing agreement language.

5. Liaison with other functions to resolve pricing and customer hierarchy's issues, Account Set Up and Pricing agreement discrepancies among other things.

6. Research and determine the need for new account creation or account cleanup/ maintenance

7. Participate in projects / processes, working independently with general supervision.

8. Participate in strategic initiatives that include other functional teams, internal and external customers; maintain progress on each project(s) to ensure assigned deadlines are achieved

9. Provide education for the Vendor team as needed and answer questions to clarify the No Discount process.

10. Ensure compliance with all applicable laws/regulations, as well as company policies/procedures

11. Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• Bachelor's Degree or equivalent work experience in Business, Info Systems, Engineering, Computer Science, or other quantitative discipline
• Plus three (3) years' experience in transportation, distribution, fulfillment or supply chain management including both process and technology components and experience in the LTL industry required
• Knowledge in account establishment & maintenance, sales, invoicing, pricing, operational processes or other functional areas
• Proficient in use of SQL language tools
• Must possess analytical skills, be able to perform risk-analysis, with the ability to resolved issues
• Solutions-oriented with project management skills including understanding of how to interpret customer business needs and translate them into quality solutions or alternatives
• Time management and organizational skills with the ability to multi-task and work independently
• Excellent interpersonal skills with the ability to interact with various levels of internal and external customers
• Self-motivated, assertive and persistent, with the ability to complete projects and assignments on time
• Proficient in the use of the Microsoft Office Suite
• Strong verbal and written communication skills with the ability to present to various levels of internal and external customers
• Ability to work independently and as part of a team
• Ability to operate in a highly-flexible work environment

WORKING CONDITIONS:

• Must be able to travel
• Customer interaction including face to face meetings

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.