Patient Services Supervisor - Newburgh, NY

Opportunities with Crystal Run Healthcare, part of the Optum family of businesses. Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Multi-Specialty, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Patient Services Supervisor to join our team. The Patient Services Supervisor is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. The Patient Services Supervisor will manage the daily operations of the Patient Services Department and provide leadership and guidance to staff.

Schedule: Office is open seven days a week. This role would consist of a 40-hour work week, (5 -8-hour shifts) between the hours of 8:00 am to close (approximately 8:00 pm). Holidays and weekend coverage. The schedule will be determined by the director upon hire.

Location: 1200 Route 300, Newburgh, NY 12550

Primary Responsibilities:

• Adheres to standards of professionalism set by the Practice
• Always maintains professional appearance by adhering to dress code and wearing identification badge
• Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice
• Maintains a working knowledge of Practice Policy and Procedures; effectively communicates information regarding the Practice to those who require it
• Attends and contributes to regularly scheduled department Supervisors meetings and Medical Home Meetings
• Provides and administers training for Quarterly Patient Services staff meetings
• May be required to assist with coverage during time of staffing shortages which may occasionally require travel
• May be required to travel to newly integrated sites to provide training and support
• Reviews MD schedules in advance to assure adequate staffing for specific suites and locations and sends out a Daily Staffing Plan
• Completes all miscellaneous work i.e., projects, reports, process improvement initiatives, etc. assigned by Physician, Director of Operations or the Director of Patient
• Access accurately and in a timely fashion
• Maintains supply inventories and equipment necessary for the effective performance of the department/location
• Assists with training and implementing new software systems, i.e., EPIC
• Provide feedback and competencies to Director of Operations as it relates to Patient Services policies and procedures for staff Performance Evaluation purposes
• Works with Patient Services Trainers and the Director of Patient Access to communicate policy and procedure to Patient Services staff and identifies opportunities for training to ensure quality, accuracy and compliance with all policies and procedures
• Responsible for weekend\ holiday On-Call Coverage
• Works with a sense of urgency
• Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of supervisory experience overseeing 12+ employees
• 2+ years of experience in a healthcare setting
• Intermediate level of computer proficiency (including the ability to work on multiple web browsers using dual monitors at the same time to include Microsoft Outlook)
• Ability to travel to other offices if needed

Preferred Qualifications:

• Experience working in a healthcare setting
• Experience working with electronic health records
• Experience working with scheduling programs for patients and doctors
• Experience in scheduling for multiple staff
• Knowledge and ability to learn and apply job functions and minimal medical terminology knowledge

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Ability to develop interdepartmental relationships
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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