AVP, Technology Operations

Hourly Pay Range:

AVP, Technology Operations

Position Highlights:

• Position: AVP, Technology Operations
• Location: Elmhurst, IL (primary location)
• Full Time/Part Time: Full time
• Hours: Monday-Friday

• Required Travel: Yes, between sites
  • Occasional nonlocal travel is encouraged to support ongoing professional development and portfolio-specific education, 5-15% of the time

As the System Assistant Vice President of Technology Operations at Endeavor Health, you will be responsible for leading the development, testing, configuration, optimization, and implementation services of solutions specific to areas of responsibility. In this role, you will be responsible for the full life cycle management, from strategic planning, development, and maintenance to the launch of solutions and platforms. You will be responsible for identifying opportunities to reduce manual efforts, contribute to the organization's growth, promote patient and user experience, and create innovative solutions with operations. You will be developing and fostering strong working relationships with key stakeholders to align technology solutions to the goals of the system. Additionally, you will be responsible for promoting the consistent use of available tools, techniques, workflows, and platforms.

To succeed in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for adopting industry best practices.

What you will do:

• Drives end to end activities for the assigned solutions portfolio and develops and leads teams for high performance outcomes
• Provides direction for solution implementation, testing, support, deployment, and technical and workflow guidance
• Establishes relationships with domain leaders to understand strategic and user needs; identifies business requirements to guide specifications for ease of business operations
• Lead or participate in governance committees to collaborate with key stakeholders about priority and workload
• Develops strong partnerships with other fellow leaders to identify synergies and opportunities for improvement
• Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health
• Sets direction for IT operations through oversight of activities such as Capital and Operating budgets, policy and procedure development and maintenance, talent management and acquisition, sustaining relationships with operational stakeholders, governance activities, and other duties as assigned
• Remains current on the latest technologies available in the market and promotes the implementation of relevant technologies. Participates in industry-related organizations, such as HIMSS, CHIME, Epic UGM / XGM, VMWare World, etc.
• Collaborate and actively participate across functional components led by other leaders, ensuring seamless, effective, and efficient overlaps and touchpoints and achieving measurable outcomes
• Manages End User computing platform architectures, engineering, standards, support, patching, monitoring, and lifecycle management
• Manages Multimedia platform architectures, engineering, standards, support, patching, monitoring, and lifecycle management
• Manages Clinical Engineering vendor and support teams
• Partners with fellow Technology Leaders to implement standardized Remote Access platform architectures, engineering, standards, support, patching, monitoring, and lifecycle management
• Partners with fellow Technology Leaders to devise the strategy, architecture, design, implementation, and optimization of Cloud Solutions
• Partner with the Chief Information Security officer and security leaders to secure all solutions

What you will need:

• Education:
  • Required: Bachelor's degree in technology, Computer Science, or a related field
  • Preferred: Master's degree in technology, Computer Science, or a related field
• Certification:
  • ITIL Foundation
  • Certifications specific to your portfolio of responsibility
• Experience:
  • Minimum:
    • Seven (7) or more years of experience in managing processes, applications, or systems in a healthcare setting or relevant related industries
    • Five (5) or more years of leadership experience as defined as essential to the role
  • Preferred:
    • Ten (10) or more years of experience in managing processes, applications, or systems in an integrated healthcare delivery system or related industries
    • Eight (8) or more years of senior leadership experience. Experience using the portfolio of responsibility
• Unique or Preferred Skills:
  • Excellent verbal and written communication and presentation skills
  • Excellent technical skills
  • Excellent understanding of information processing fundamentals and best practices
  • Ability to oversee multiple complex projects of varying size/scope effectively
  • Excellent domain knowledge and interpersonal skills
  • Ability to identify, plan, and execute strategic initiatives
  • Exceptional personal and ethical accountability
  • Demonstrate analytical and critical thinking for problem-solving / issue resolution
  • A lean towards curiosity, out-of-the-box thinking, and innovation

Benefits (For full time or part time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.