Deskside Support Analyst (Onsite)

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, California, San Diego
May 05, 2025
Practice - CIS - Cloud, Infrastructure, and Security Services About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Job Tittle: Deskside Support Analyst Deskside Support Analyst (Onsite) Work location: San Diego Job Summary: The Deskside Support Analyst is a technical professional responsible for providing direct assistance to end users in troubleshooting and resolving hardware and software issues. They assess faults, conduct repairs, streamline processes, and ensure optimal customer service, giving to efficient IT operations. Qualifications: Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Excellent communication and customer service skills Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices Familiarity with remote access tools and techniques Experience working with Active Directory and other directory services Ability to prioritize and work effectively under pressure Ability to accommodate varying schedules, including evenings and weekends, as needed. Level 2 onsite or remote support for complex customer issues and requests Lead deployment of software releases, system upgrades and patches on end user devices Accountable for procurement and Asset management of end user devices Responsibilities: Leading activities like customer relocations and departmental infrastructure build out Analyze the symptoms of the problem to accurately identify the cause of the issue in order to settle a solution Triage issues such as physical layers, usernames and passwords Uninstall/reinstall basic software applications, verify accurate hardware and software set-up and assist with navigation of application menus Perform onsite installations or replacements of various hardware components and software repair Perform diagnostic testing and utilization of remote-control tools to assist users when fix to settle a solution Please note that this role involves client interaction, and maintaining a professional appearance is a crucial part of the job Candidates are encouraged to adhere to a business professional dress code, which includes well-tailored suits, button-down shirts. Certifications Required ITIL Foundation Certification ServiceNow Certified System Administrator Salary and Other Compensation Applications will be accepted until May 12, 2025. The annual salary for this position is between $49,001 to $107,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-AB1 #CB #Ind123 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.