Lifecycle Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

We are seeking a highly motivated Lifecycle Manager to join our team. This role is crucial in driving revenue growth and customer satisfaction through effective renewal management. The ideal candidate will possess a strong understanding of the IT industry, excellent analytical skills, and a proven ability to build and maintain customer relationships.

Responsibilities:

• Own the entire renewal lifecycle, including forecasting, negotiation, and closing deals.
• Collaborate with sales and customer success teams to identify upsell and cross-sell opportunities.
• Develop and maintain accurate renewal forecasts, metrics reporting, and process workflows.
• Analyze customer data to identify trends and opportunities for improvement.
• Implement process enhancements to improve renewal efficiency and customer experience.
• Become an expert in co-terming and renewal consolidation strategies.
• Maintain accurate customer records, including licenses, software expiration dates, and contact information within both internal tools and OEM portals.
• Manage order statuses, updates, and drop-shipments.
• Manage vendor relationships and resolve licensing and support issues.

Qualifications:

• Proven experience in renewals management.
• Strong analytical skills with advanced Excel proficiency.
• In-depth knowledge of IT equipment, data center configurations, and DC manufacturers (NetApp, Dell, HPE, Fortinet, Palo Alto, Cisco, etc.).
• In-depth knowledge of Software licensing (Microsoft, Splunk, Tenable, etc.)
• Experience with data analysis and reporting.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across different departments.

Preferred Qualifications:

• Analytics background.
• Experience with CRM and ERP systems.

Want to learn more about Global Enterprise Sales? Check out the Solutions and Services we provide on the platform: https://wwt.com

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC

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