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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Step into a high-impact role as VIP Lounge Manager, where you'll lead a passionate team of supervisors and coordinators in delivering world-class service to our most valued guests. In this exciting position, you'll drive daily operations, inspire team performance, and champion the S.H.O.W. Service Basics every step of the way. If you're a dynamic leader who thrives on creating unforgettable guest experiences, we invite you to be part of something extraordinary at MGM Resorts.
THE DAY-TO-DAY:
Oversees daily operations of the Supervisors and Coordinators to include assisting with implementation and maintenance of operational procedures for quality and quantity standards to ensure excellent service to every guest. Identifies and resolves inefficiencies/concerns that effect the Casino VIP Services operation. Execute all payroll and time keeping forms for agents in the Casino Marketing Department. Oversees performances of staff: interviews, hires, trains, develops, counsels and evaluates as necessary. Constantly monitor staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel. Provide feedback to staff on their performance. Address disciplinary concerns, counsel and mentor employees. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Researches data and trends, recommends courses of actions to reduce cost and maximize casino revenue. Keeps abreast of current advances and practices in the Hotel/Casino Industry.
THE IDEAL CANDIDATE:
Bachelor's Degree or 6+ years of equivalent experience. 2+ Years of Prior Relevant Experience in hotel operations or casino marketing including at least (1) year supervising or leading a team. Previous experience working for a similar luxury resort.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off-shift. Health & Income Protection benefits (for eligible employees). Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19893 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
May 06, 2025