|
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Join us as a Luxury Experience Manager at Bellagio, where you'll curate unforgettable stays for our most discerning guests. In this dynamic role, you'll build meaningful relationships, personalize experiences, and showcase the best of our property's world-class amenities - all while driving premium hotel revenue. If you're passionate about luxury hospitality and creating moments that truly matter, this is your opportunity to shine.
THE DAY-TO-DAY:
Generate calls to qualifying luxury guests and achieve the conversion percentage goal for future reservations. Manage Luxury Experience guest requests such as reservations, hotel registration, concierge requests, general planning and creating itineraries, as well as owning all complaints, resolving issues immediately and following up to ensure guests' satisfaction. Exercise discretion and independent judgment when evaluating guest activity, frequency of stay and total spend, in order to assist guests with potential upgrades, room revisions and preferred rates for future reservations. Develop collaborative relationships and synergy with all support departments such as casino marketing, convention sales & services, facilities, security, housekeeping, front services, pool, front office, F&B, and executive offices. Be and stay knowledgeable on all dining and entertainment venues in the area including but not limited to casino marketing events, restaurants, golf courses, spas, nightclubs, and tours in order to personalize recommendations for guests. Supports departmental strategies for guest service, team cooperation, financial responsibility and asset management.
THE IDEAL CANDIDATE:
Bachelor's Degree or 6+ years of equivalent experience. 3+ Years of Prior Relevant Experience in the hospitality industry. Casino Marketing/Executive Hosting, VIP Services Management or Hotel Management experience. Working knowledge of various related systems and programs. Experience working in a similar luxury resort setting.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off-shift. Health & Income Protection benefits (for eligible employees). Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19563 Are you ready to JOIN THE SHOW? Apply today!
|
MGM Resorts International
May 06, 2025